Service Insights Coordinator

Shelby American, Inc.; City of Syracuse (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Service Insights Coordinator to enhance data-driven service delivery. In this vital role, you will oversee the administration of the Service Insights system, ensuring data integrity and generating actionable reports for strategic decision-making. You will collaborate with partner agencies, providing training and support to maximize the system's use. This position is perfect for those with strong analytical and communication skills, and a commitment to fostering community collaboration. Join a mission-driven organization dedicated to eliminating hunger and making a positive impact in the community.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Generous PTO

401(k) with Employer Match

Paid Holidays

Floating Holiday

Qualifications

• Experience in training and supporting system users, managing data, and producing reports.
• Bachelor's degree in relevant field preferred.

Responsibilities

• Oversee administration and daily operations of the Service Insights system.
• Provide training and support to partner agencies for data collection.

Skills

Analytical Skills

Problem-Solving Skills

Interpersonal Skills

Communication Skills

Technology Systems Training

Bilingual or Multilingual

Education

Bachelor’s degree in Information Systems

Bachelor’s degree in Business Administration

Job description

Description

Job Description

Position Title: Service Insights Coordinator

Department: Community Impact

FLSA Status: Full Time Hourly/Non-Exempt

Schedule: 40 Hours per Week/Monday-Friday 8:00am-4:30pm (Includes 30-minute unpaid meal break). This schedule may vary and include nights and weekends, depending on distribution and hours of partner agencies.

Benefits: Eligible for Full Time Employee benefits including Health, dental, and vision insurance, 8 paid Holidays, 1 Floating Holiday, generous PTO, administered 401(k) after 1 month with employer match after 1 year, and more.

Reports To: Chief Community Impact Officer

Salary Range: $19.69-$20.94

Revision Date: 01/09/25

WHO WE ARE:

Food Bank of Central New York is a not-for-profit organization leading the effort to eliminate hunger in our region, by partnership with others in our community, through education, advocacy, and distribution of nutritious food.

Our Vision is to see a community where everyone has access to nutritious food and no one is hungry.

Our Mission is leading the effort to eliminate hunger in our region, by partnership with others in our community, through education, advocacy, and distribution of nutritious food.

POSITION SUMMARY

The Service Insights Coordinator oversees the administration and daily operations of the Service Insights system, collaborating with partner agencies to implement, train, and maximize data-driven service delivery. This role ensures data integrity, generates actionable reports for strategic decision-making, and acts as a liaison to enhance system functionality. The position requires system management experience, analytical skills, and a commitment to fostering collaboration and respect within the community.

ESSENTIAL FUNCTIONS

• Work as part of the team that implements the daily operation and administration of the Service Insights system used by partner agencies.
• Implement Service Insights with partner agencies.
• Provide training and support to partner agencies to maximize the use of Service Insights for data collection and service delivery insights.
• Adhere to policies and procedures to ensure data integrity and security within Service Insights.
• Coordinate with internal teams to enhance Service Insights functionality and user experience based on feedback from partner agencies.
• Generate and distribute regular reports analyzing service delivery data to assist in decision-making and strategic planning.
• Act as a liaison between the Food Bank and partner agencies to facilitate communication and resolve any Service Insights-related issues.

PHYSICAL REQUIREMENTS

• Primarily office-based; must be able to operate standard office equipment including computers, printers, and phones.
• Ability to sit for prolonged periods while using a computer.
• Often required to visit partner agency sites which will involve travel through our 11-county service area.

We are committed to providing reasonable accommodation for employees who require it due to medical conditions or disabilities.

EDUCATION & CERTIFICATION REQUIREMENTS

• Bachelor’s degree in Information Systems, Business Administration, or a related field, preferred.
• This position will receive a pre-employment background check. Food Bank of Central New York complies with all applicable state and federal laws pertaining to drug testing and background checks, including Article 23-A.

EXPERIENCE REQUIREMENTS

• Experience in training and supporting system users, managing data, and producing reports.
• Proven track record of improving processes through technology solutions.

SKILL REQUIREMENTS

• Strong analytical and problem-solving skills.
• Excellent interpersonal and communication skills, enabling effective collaboration and support across diverse groups.
• Ability to learn, work within, and then teach new technology systems.
• Ability to work independently and as part of a team, demonstrating commitment to our core values of knowledge, adaptability, and responsibility.
• Demonstrated commitment to promoting dignity and respect in all aspects of the job, aligning with the Food Bank’s mission to serve the community.
• Bi-or multi-lingual preferred.