Service Innovation Engineer

Johnson & Johnson Co.; Santa Clara (CA); On-site; USD 87,000 - 140,000; Full time

Job summary

Johnson & Johnson is recruiting a Service Innovation Engineer for Santa Clara, CA. You will work with cross-functional teams to optimize serviceability, tooling, and training while supporting all stages of the product lifecycle.

The role requires a 4+ year background in field service, technical support, or R&D within regulated environments, plus strong communication and problem-solving skills. Travel up to 15% may be required.

Qualifications

• Bachelor’s degree in engineering, computer science, or equivalent.
• Experience in a regulated industry (medical device / aerospace) desirable.
• Experience with PLM systems and project lifecycle management.
• Excellent written and verbal communication and presentation skills.
• Ability to translate complex problems into manageable tasks with measurable requirements.

Responsibilities

• Collaborate with cross-functional partners to advise on serviceability and tooling requirements.
• Identify and document potential product and process improvements and propose solutions.
• Provide support for all phases of product lifecycle development.
• Develop programs using feedback and technical knowledge to reduce customer downtime.
• Serve as the final tier escalation resource and subject matter expert for complex field issues.
• Manage service procedures to reflect design/tool/process changes and field feedback.
• Monitor service and reliability data to drive design improvements.
• Create knowledge database articles to communicate system issues to the field.
• Build relationships with internal and external partners to enable effective troubleshooting.

Skills

Analytical Reasoning

Communication

Problem Solving

Team Collaboration

Project Coordination

Technical Documentation

Gemba Kaizen

Education

Bachelor’s degree in Engineering/CS or equivalent

Tools

Python

SQL

PLM systems

ERP systems

CRM systems

GxP/ISO knowledge

SAP PLM

Job description

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function

R&D Product Development

Job Sub Function

R&D Process Engineering

Job Category

Scientific/Technology

All Job Posting Locations

Santa Clara, California, United States of America

Job Description

Job Description

Robotics & Digital Surgery, part of the Johnson & Johnson family of companies, is recruiting for a Service Innovation Engineer located in Santa Clara, CA.

About MedTech

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.
Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

What You’ll Do

• Work closely with the multi-functional partners in support of the product development process by providing recommendations on design for serviceability, service tooling requirements, and service training.
• Identify and document potential product and process improvements and suggest solutions.
• Provide support for all phases of product lifecycle development.
• Develop programs using feedback and technical knowledge which effectively apply department resources and reduces customer downtime.
• Serve as the Final Tier escalation resource and subject matter product expert, for complex technical related issues in the field.
• Manage service procedures to incorporate changes in product design, service tools, assembly methods, and feedback from the field.
• Monitor service and reliability data to drive design improvements.
• Develop knowledge database articles intended to communicate system issues and notices to the field.
• Develop and maintain relationships with external and internal partners to ensure effective skills for troubleshooting sophisticated electro-mechanical systems.

Required Education

• Bachelor’s degree in Engineering, Computer Science, or a combination of equivalent work experience, education and training.

Required Skills & Experience

• 4+ years of experience in Field Service, Technical Support, Manufacturing Engineering, Product Support Engineering, R&D, or related role.
• Experience working in a regulated industry, such as Medical Device and/or Aerospace experience.
• Experience with Project Lifecycle Management (PLM) systems.
• Excellent written and verbal communication and presentation skills.
• Ability to translate and simplify problems of considerable scope and complexity into manageable tasks with measurable requirements.
• Effective analytical and problem-solving skills.
• Must demonstrate proficiency in Windows O/S and in all Microsoft Office applications.
• Must be highly organized with the ability to manage numerous projects/tasks simultaneously and effectively prioritize projects and tasks.
• Must be a self-starter and capable of working effectively with little supervision and be capable of identifying and driving individual projects.
• An approachable individual who prides themselves on providing a high level of service and support

Other Requirements

• Ability to travel up to 15% domestic US and Internationally, with overnight stay.

Preferred Skills & Experience

• Experience with Python and SQL.
• Have a basic understanding of GxP / ISO.
• Experience with Agile Project Lifecycle Management (PLM) systems.
• ERP and CRM experience.
• Project management certification (PMP).

Work Environment

• This position operates in a laboratory/assembly environment.
• This role routinely uses standard office equipment such as computers, phones, and photocopiers.

Physical Demands

• May require lifting of up to 50 lbs. and operation of hoisting equipment for heavier loads
• May require prolonged periods of standing, bending, sitting, and kneeling during system assembly.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers , internal employees contact AskGS to be directed to your accommodation resource.

Required Skills

Analytical Reasoning, Computerized Equipment Skills, Data Reporting, Emerging Technologies, Engineering, Execution Focus, Gemba Kaizen, Mechanical Equipments, Process Control, Process Oriented, Product Improvements, Purchasing, Quality Standards, Research and Development, SAP Product Lifecycle Management, Situational Awareness, Teamwork, Technical Research, Technologically Savvy

The anticipated base pay range for this position is :

$87,000.00 - $140,300.00