Service Growth Specialist – Schedule, Sell & Delight

Payne MGT; Brownsville (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Paid time off

Training & development

Performance incentives

Job summary

Payne Auto Group in Brownsville, TX, is seeking a Service Business Development (BD) Agent to join Payne Brownsville Volkswagen/Mitsubishi. You will help service advisors schedule appointments, generate new business, and build customer loyalty through proactive outreach and clear communication.

The role emphasizes meeting sales targets, educating customers on maintenance offerings, and using CRM tools to track interactions.

Qualifications

• High school diploma or equivalent required; some college preferred.
• Background in sales, customer service, or related field is a plus.
• Strong communication and interpersonal skills are essential.
• Excellent customer service abilities to build loyalty.
• Ability to meet sales targets in a fast-paced environment.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Schedule service appointments with Service Advisors for customers.
• Generate new business leads and cultivate a loyal customer base.
• Educate customers on maintenance and repair services offered.
• Deliver top-notch customer service to boost satisfaction and retention.
• Use CRM to manage interactions and track sales activities.
• Coordinate with service department to meet customer needs efficiently.
• Meet or exceed sales targets and KPIs.
• Stay informed about industry trends and competitor strategies.

Skills

Sales experience

Customer service

Communication skills

CRM software

Microsoft Office

Automotive knowledge

Education

High school diploma or equivalent

Some college preferred

Tools

CRM software

Microsoft Excel

Office Suite

Job description

Payne Auto Group in Brownsville, TX, is seeking a Service Business Development (BD) Agent to join Payne Brownsville Volkswagen/Mitsubishi. You will help service advisors schedule appointments, generate new business, and build customer loyalty through proactive outreach and clear communication.

The role emphasizes meeting sales targets, educating customers on maintenance offerings, and using CRM tools to track interactions.