Service Greeter - Lone Star Chevrolet

Sonic Automotive; Houston (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking automotive group as a Service Greeter, where your friendly demeanor and professional attitude will enhance customer experiences. In this role, you'll ensure smooth traffic flow in the service area, assist customers with their needs, and maintain a clean environment. This position is perfect for individuals who thrive in a fast-paced setting and are committed to providing exceptional service. With opportunities for growth and development, this role offers a chance to be part of a supportive team dedicated to customer satisfaction and operational excellence. If you're ready to make a positive impact, we invite you to apply!

Qualifications

• Must be authorized to work in the USA and pass pre-employment testing.
• Ability to perform essential duties satisfactorily.

Responsibilities

• Greet customers and direct them to the appropriate service area.
• Control service traffic flow and assist with loaner vehicles.
• Maintain a clean and safe service drive area.

Skills

Customer Service

Professional Attitude

Traffic Flow Management

Vehicle Handling

Education

High School Diploma or Equivalent

Tools

Vehicle Key Tags

Job description

Service Greeter - Lone Star Chevrolet in Houston, TX at Sonic Automotive

Location: 18900 Northwest Freeway
Houston, TX 77065

Job Type: Customer Service

Experience: Associate

About

At Lone Star Chevrolet, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Job Description

Purpose:

The Service Greeter is responsible for moving service customer vehicles to ensure smooth and efficient traffic flow through the facility, increasing customer convenience and maintaining an orderly service parking area. In addition, with a more concierge service approach, the service porter will also assist with home deliveries for service clients.

Duties and Responsibilities:

1. Greets all customers entering the service area with a friendly, upbeat professional attitude, answers their questions, and directs them to the appropriate person or location.
2. Determines if customers coming into service have an appointment. Records customer’s name, VIN, tag number, mileage, and existing vehicle damage (walk around).
3. Controls service traffic flow, parking, and assists with loaner vehicles as needed. Parks vehicles after they have been written up.
4. Drives safely and reports any lot damage immediately. Zero lot damage is the goal and the expectation.
5. Retrieves customer vehicles at cashier for pick-up; waits at vehicle for customer, thanks customers for their business.
6. Installs disposable seat covers, steering wheel covers, floor mats, and I.D. tags in all vehicles taken in for service.
7. Delivers the keys and repair order hard copies to the appropriate Service Advisor immediately after parking a vehicle in the service parking lot.
8. Maintains a clean and safe service drive area, free of trash, water, leaves, and dirt.
9. Drives vehicles to and from service lane, service stalls, and parking lot as needed.
10. Makes key tags for vehicles.
11. Maintains a professional appearance.
12. Performs other duties as assigned.
13. Must follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.

All applicants must be authorized to work in the USA and perform duties and responsibilities in a safe manner. All applicants must be able to demonstrate the ability to pass pre-employment testing, which includes background checks, MVR, drug test, credit report, and valid driver license.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All your information will be kept confidential according to EEO guidelines.