Service Greeter - Land Rover South Atlanta

Sonic Automotive; Union City (GA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Service Greeter to enhance customer experience at their Union City location. In this dynamic role, you'll be the first point of contact for service customers, ensuring smooth traffic flow and providing a welcoming atmosphere. Your responsibilities will include greeting customers, managing vehicle movements, and maintaining a clean service area. This position offers a chance to be part of a supportive team dedicated to professional growth and customer satisfaction. If you're passionate about delivering exceptional service and thrive in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• Strong customer service skills and a friendly demeanor are essential.
• Ability to manage vehicle flow and maintain safety standards.

Responsibilities

• Greet customers and assist with service appointments and vehicle management.
• Maintain a clean and orderly service area while ensuring customer satisfaction.

Skills

Customer Service

Communication Skills

Vehicle Management

Safety Awareness

Education

High School Diploma or equivalent

Tools

Vehicle Maintenance Tools

Job description

Service Greeter - Land Rover South Atlanta in Union City, GA at Sonic Automotive

Job Type: Customer Service

Experience: Associate

About

At Land Rover South Atlanta, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Job Description

The Service Greeter is responsible for moving service customer vehicles to ensure smooth and efficient traffic flow through the facility, and increase customer convenience and maintaining an orderly service parking area. In addition a more concierge service approach, the service porter will also assist with home deliveries for service clients.

Duties and Responsibilities:

1. Greets all customers entering the service area with a friendly, upbeat professional attitude, answers their questions, and directs them to the appropriate person or location.
2. Determines if customers coming into service have an appointment. Records customer’s name, VIN, tag number, mileage, and existing vehicle damage (walk around).
3. Controls service traffic flow, parking and assists with loaner vehicles as needed. Parks vehicles after they have been written up.
4. Drives safely and reports any lot damage immediately. Zero lot damage is the goal and the expectation.
5. Retrieves customer vehicles at cashier for pick-up; waits at vehicle for customer, thanks customers for their business.
6. Installs disposable seat covers, steering wheel covers, floor mats and I.D. tags in all the vehicles taken in for service.
7. Delivers the keys and repair order hard copies to the appropriate Service Advisor immediately after parking a vehicle in the service parking lot.
8. Maintains a clean and safe service drive area, free of trash, water, leaves and dirt.
9. Drives vehicles to and from service lane, service stalls, and parking lot as needed.
10. Makes key tags for vehicles.
11. Maintains a professional appearance.
12. Performs other duties as assigned.
13. Must follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.
14. All applicants must be authorized to work in the USA.
15. All applicants must perform duties and responsibilities in a safe manner.
16. All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license.
17. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
18. The requirements listed are representative of the knowledge, skill, and/or ability required.
19. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All your information will be kept confidential according to EEO guidelines.