SERVICE GREETER

Wilson County Hyundai Inc; Lebanon (TN); On-site; USD 26,000 - 32,000; Full time

Job summary

Wilson County Hyundai Inc. in Lebanon, TN is hiring a Service Greeter to welcome customers entering the service lane, collect basic vehicle information, and guide them to the right service advisor.

You will perform a quick walk-around of the vehicle, note any damage, and maintain a courteous, professional appearance while supporting the service team.

This entry-level front-line role requires strong communication, a customer-service mindset, and a valid driver's license with a clean record.

Qualifications

• Strong written and verbal communication skills.
• Able to stand for long periods of time.
• Customer service focus and positive attitude.
• Ability to drive various types of vehicles.
• Must have a valid Driver's License and a clean driving record.

Responsibilities

• Greet service customers and determine the nature of their visit.
• Obtain and record basic demographic information using the dealership form.
• Answer basic inquiries and refer complex questions to the appropriate person.
• Perform a walk-around with the customer and note vehicle condition.
• Direct customers to an appropriate service advisor or introduce them to a lead advisor.
• Collect VIN and mileage, and tag each vehicle for identification.
• Place a protective mat on the driver's side floorboard and guide vehicles in/out of the service drive.
• Fill windshield wiper fluid and handle cash transactions as directed.
• Maintain service filings and present a professional appearance.
• Collaborate with the team to complete assigned tasks on time.

Skills

Clear Communication

Customer Service

Positive Attitude

Ability to Drive Vehicles

Valid Driver's License

Job description

Description

POSITION DESCRIPTION:

• Serves as a front-line representative for the dealership. Greets customers as they enter the service lane, gets basic information about them and the vehicle, does a quick walk-around of the vehicle noting any damage, checks condition of exterior items, answers basic inquiries, and directs them to the appropriate service advisor.

The following includes, but is not limited to, the duties and working conditions of the Service Greeter. Any time, when it is deemed necessary by management, these duties are subject to change, or you may be requested to assist other employees in other areas.

ESSENTIAL DUTIES:

1. Realize that during every interaction with customers the employee should remember the HERO (Helpful, Exceeds expectations, Represents us well, takes Ownership) program. Our customers are most important and should be treated as such.
2. Greets service customers and determines the nature of their visit.
3. Obtains and records basic demographic information about each customer, using dealership vehicle inspection form.
4. Answers basic customer inquiries. Refers more extensive inquiries to the appropriate person.
5. Performs a walk-around with the customer, noting condition of vehicle, tires, wipers, and other items as directed by the Fixed Operations manager or the lead service advisor.
6. Directs customers to an appropriate service advisor or introduces a new customer to a lead advisor.
7. Collect the VIN number, mileage, and do a walk around of each vehicle
8. Assign a tag to each vehicle and place it on the rearview mirror or on the windshield so the vehicle can be identified.
9. Place a mat on the driver's side floorboard of each vehicle so that the vehicle gets returned in like condition.
10. Guide the vehicles into and out of the service drive.
11. Fill each vehicle with windshield wiper fluid.
12. Cash out customers as directed.
13. Maintain service filing as directed.
14. Maintains professional appearance.
15. Work in conjunction with other team members to ensure successful completion of all assigned projects in a timely manner.

ABILITIES NEEDED TO PERFORM ESSENTIAL DUTIES:

1. Must have strong written and verbal communication skills.
2. Must be able to remain on feet for long periods of time.
3. Must have a customer service focus.
4. Must be able to maintain a positive attitude.
5. Must be able to drive various types of vehicles.
6. Must have valid Driver's License and Excellent Driving Record.

WORKING CONDITIONS:

• Will be on feet moving throughout service department for entire shift. Essential duties will be performed primarily indoors.

NOTE:

• This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, work load, rush jobs, technological developments).
• I understand that nothing in this job description creates or is intended to create a promise or representation of continued employment and that my employment, position and compensation is for not a definite period, regardless of payment of wages. I have the right to terminate my employment at any time, with or without cause or notice, and the Dealership has a similar right. I further understand that my status of "at-will" employee may not be changed except in writing signed by the President of the Dealership.