Service Foreman - Lead Diesel Technician/Mechanic

CSM Companies, Inc; Menomonie (WI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Excellent benefits

Job summary

Wisconsin Kenworth in Menomonie is seeking a Service Foreman - Lead Diesel Technician/Mechanic for the 2nd shift. The role requires a minimum of five years of heavy-duty truck experience and strong leadership and communication skills.

Excellent benefits are offered, with opportunities to lead a high-performing team within a growing dealership group. Responsibilities include coordinating shop workflow, supervising technicians, handling repair orders, and ensuring quality, safety, and customer

Qualifications

• Formal technical school certificate/degree (or equivalent work experience).
• Minimum of 5 years heavy duty truck experience including repair orders, diagnosis, and maintenance.
• Strong written and verbal communication skills.

Responsibilities

• Assess incoming service department jobs, create customer repair orders with signature.
• Coordinate service shop work flow and assign jobs to technicians.
• Update and close repair orders with proper documentation of all service activities.
• Provide leadership and act as a technical resource for staff.
• Inform service writer of delays, extensions, and additional requirements.
• Establish and follow maintenance schedules for the service facility and shop equipment.

Skills

Leadership

Communication

Diagnostics

CDL eligibility

Education

Technical school certification

Tools

DOS

Windows

Job description

Wisconsin Kenworth in Menomonie is seeking a talented individual to take on our Service Foreman - Lead Diesel Technician/Mechanic role on 2nd shift! The ideal candidate will have a minimum of 5 years heavy duty truck experience and is mechanically inclined. Excellent benefits offered. This is a great opportunity to join a high performing team within a growing and successful dealer group!Responsibilities:Ensure that all service phone calls are handled professionally and expedientlyCoordinates service shop work flow by effective coordination with Service Leadman and assignment of jobs to techniciansSupervises all assigned service techniciansCoordinates department activities between service department, parts department and service customerFacilitates effective communication between internal and external customers, vendors and business contactsPrimary Duties:Assesses incoming service department jobs, makes initial repair diagnosis and creates customer repair orders following company procedures to include obtaining customer signature on formUpdates and closes computerized customer repair orders while ensuring all service department activities were accounted for and properly documented on the orderManages available billing hours by planning and effectively delegating work load to qualified and available service techniciansProvides leadership and demonstrate sound industry knowledge while serving as a technical resource for service technician staffShows a heightened commitment to the success of the service department by demonstrating and assuring high standards for quality, safety and customer concernsEvaluates all work in progress to ensure repairs are proceeding in a timely fashion and completed with a high degree of accuracyInforms service writer and various other service personnel of delays in work performance, necessary repair order extensions and additional service requirementsEstablishes and ensures adherence to maintenance schedule for service facility and shop equipmentCommunicates with customers regarding the scheduling of appointment, status of their repairs, parts availability and work in progressAssists service technicians in the service shop as neededEnsures an adequate resource inventory is available for technicians to include oil, grease, shop supplies, cleaning equipment and materialsRequirements:Formal technical school graduate certificate/degree (or equivalent work experience)Minimum of 5 years heavy duty truck or related industry experience to include processing repair orders, diagnosis, repair and maintenance of service jobs and customer serviceEffective written and verbal communication skillsAbility to obtain a Commercial Driver's License (CDL)Familiarity with both DOS and Windows based computer programsDemonstrated working knowledge of warranty guidelines, claim procedures and company policiesAbility to supervise employees and delegate work in a manner that best utilizes shop resources and technician abilitiesThe ability to work under pressure while prioritizing and processing several tasks simultaneouslyAbility to work a 8 - 10 hour shift, with extended hours as needed, while standing, reaching, crawling, stooping, bending and lifting up to 75 lbs on a regular basis