Service Foreman - Lead Diesel Technician/Mechanic

CSM Companies, Inc.; Green Bay (WI); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Service Foreman - Lead Diesel Technician/Mechanic to join their dynamic team in Green Bay. This role offers a unique opportunity to lead a team of skilled technicians while ensuring high-quality service delivery in a fast-paced environment. With a focus on customer satisfaction and operational efficiency, you will coordinate service workflows, manage repair orders, and provide technical guidance to your team. If you have a passion for heavy-duty diesel mechanics and thrive in a leadership role, this position is perfect for you. Join a growing dealer group that values excellence and teamwork!

Benefits

Excellent benefits

Career growth opportunities

Team-oriented environment

Qualifications

• 5+ years of heavy-duty truck experience required.
• Formal technical school education or equivalent experience needed.

Responsibilities

• Coordinate service shop workflow and supervise technicians.
• Ensure high standards for quality, safety, and customer service.
• Manage repair orders and communicate with customers.

Skills

Mechanically inclined

Effective communication skills

Ability to work under pressure

Leadership skills

Education

Technical school graduate certificate/degree

Tools

Computer programs (DOS and Windows)

Job description

Join to apply for the Service Foreman - Lead Diesel Technician/Mechanic role at CSM Companies, Inc. - Kenworth

Wisconsin Kenworth in Green Bay is seeking a talented individual to take on our Service Foreman - Lead Diesel Technician/Mechanic role on second shift! The ideal candidate will have a minimum of 5 years heavy duty diesel truck experience and is mechanically inclined. Excellent benefits offered. This is a great opportunity to join a high performing team within a growing and successful dealer group!

• The hours for this position are approximately 4:00 PM - 12:00 AM Monday - Friday with a Saturday 7:00 AM - 3:30 PM shift once every other month.

Responsibilities

• Ensure that all service phone calls are handled professionally and expediently.
• Coordinates service shop work flow by effective coordination with Service Leadman and assignment of jobs to technicians.
• Supervises all assigned service technicians.
• Coordinates department activities between service department, parts department and service customer.
• Facilitates effective communication between internal and external customers, vendors and business contacts.

Primary Duties

• Assesses incoming service department jobs, makes initial repair diagnosis and creates customer repair orders following company procedures to include obtaining customer signature on form.
• Updates and closes computerized customer repair orders while ensuring all service department activities were accounted for and properly documented on the order.
• Manages available billing hours by planning and effectively delegating work load to qualified and available service technicians.
• Provides leadership and demonstrates sound industry knowledge while serving as a technical resource for service technician staff.
• Shows a heightened commitment to the success of the service department by demonstrating and assuring high standards for quality, safety and customer concerns.
• Evaluates all work in progress to ensure repairs are proceeding in a timely fashion and completed with a high degree of accuracy.
• Informs service writer and various other service personnel of delays in work performance, necessary repair order extensions and additional service requirements.
• Establishes and ensures adherence to maintenance schedule for service facility and shop equipment.
• Communicates with customers regarding the scheduling of appointment, status of their repairs, parts availability and work in progress.
• Assists service technicians in the service shop as needed.
• Ensures an adequate resource inventory is available for technicians to include oil, grease, shop supplies, cleaning equipment and materials.

Requirements

• Formal technical school graduate certificate/degree (or equivalent work experience).
• Minimum of 5 years heavy duty truck or related industry experience to include processing repair orders, diagnosis, repair and maintenance of service jobs and customer service.
• Effective written and verbal communication skills.
• Ability to obtain a Commercial Driver's License (CDL).
• Familiarity with both DOS and Windows based computer programs.
• Demonstrated working knowledge of warranty guidelines, claim procedures and company policies.
• Ability to supervise employees and delegate work in a manner that best utilizes shop resources and technician abilities.
• The ability to work under pressure while prioritizing and processing several tasks simultaneously.
• Ability to work a 8 - 10 hour shift, with extended hours as needed, while standing, reaching, crawling, stooping, bending and lifting up to 75 lbs on a regular basis.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing
• Truck Transportation