Service Foreman

Palmer Trucks; Sharonville (OH); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Health, Medical, Dental, and Vision Insurance

401(k) with company match

Paid holidays and personal time

Company-paid short-term disability and life insurance

Mental health resources available

Job summary

Palmer Trucks in Sharonville, Ohio is seeking a Service Foreman / Lead Technician to supervise service technicians and enhance customer uptime. Responsibilities include managing repair orders, supervising technicians, and ensuring the effective use of shop resources.

Candidates should have heavy-duty truck or bus repair experience, be customer-focused, and possess a valid driver's license. Benefits include health insurance and 401(k) planning assistance.

Qualifications

• Knowledge of repair order processing software is required.
• Experience with heavy-duty trucks or buses is essential.
• Must possess a valid driver's license.

Responsibilities

• Supervise service technicians to enhance productivity in the shop.
• Assign repair orders and manage work distribution.
• Oversee adherence to maintenance schedules for shop equipment.

Skills

Heavy Duty Truck / Bus Repair Experience

Basic computer skills

Repair order processing software knowledge

Valid driver's license

Commercial Driver's License (preferred)

Job description

Service Foreman / Lead Technician

Reports To: Service Manager

Summary

The primary function of the Service Shop Foreman is to supervise service technicians and ensure the productive use of the shop space and equipment. The primary focus is to increase customer uptime, reduce dwell time, and ensure quality repairs.

Key Responsibilities

• Assigns repair orders, plans, and controls the distribution of work.
• Supervises repair performance and assists technicians in performing problem repairs.
• Informs service writer of delays in work performance, necessary repair order extensions, and additional service needs.
• Ensures high efficiency of productive employees, analyzes reasons for comebacks.
• Maintains the inventory of tools and equipment. Submits proposals for the purchase of new tools and equipment to the Service Manager.
• Orders and maintains an adequate inventory of oil, grease, shop supplies, cleaning equipment, and material.
• Establishes and ensures adherence to the maintenance schedule for service facility and shop equipment.
• Supervises and trains technicians and other shop personnel.
• Establishes and monitors on-the-job training programs for all productive service employees.
• See that a proper library of manuals, service bulletins, instructions, and references for technicians, equipment, and service operations is maintained and properly used.
• Keeps abreast of shop methods, tools, and techniques.
• Makes recommendations regarding the employment of shop personnel.
• Performs service writing and warranty administration details as appropriate.
• Other duties as assigned by the Service Manager.

Business Skills

• Employee Development/Coaching - Facilitating, supporting, and contributing to the professional growth of others
• Decision Making - Analyzing all aspects of a situation to make consistently sound and timely decisions
• Planning and Organizing - Establishing courses of action to ensure that work is completed effectively
• Project Management - Identifying and overseeing all resources, tasks, systems, and people to obtain results
• Resiliency - Quickly recovering from adversity
• Teamwork - Cooperating with others to meet objectives
• Interpersonal Skills - Effectively communicating, building rapport, and relating well to all kinds of people
• Customer Focus - Anticipating, meeting, and/or exceeding customer needs, wants, and expectations

Behaviors

• Interaction - The job requires frequent communication and engagement with others.
• People-Oriented - The job requires building rapport with a wide range of individuals.
• Customer-Oriented - The job requires identifying and meeting customer expectations.
• Versatile - The job requires adapting to a range of situations with ease.
• Frequent Change - The job requires rapid task-switching.
• Urgency - The job requires decisiveness, quick response, and fast action.
• Persistence - The job requires finishing tasks despite challenges or resistance.
• Following Policy - The job requires adhering to rules, regulations, or existing methods.
• Consistent - The job requires predictable performance in repetitive situations.

Qualifications

To perform this job successfully, an individual should know basic computer skills and repair order processing software.

• Heavy Duty Truck / Bus Repair Experience
• Certificates, Licenses, Registrations
• Position requires a valid driver's license and the ability to operate motor vehicles. All drivers must maintain a safe driving record.
• Current Commercial Driver's License is preferred but not required.
• Working hours: The individual may be required to work varied shifts, including evenings, weekends, or extended hours based on the repair shop's operational needs. They may also need to be available for on-call or emergency situations.

Physical Requirements

• Mobility: The individual should be capable of moving around the repair shop, including walking, standing, and potentially bending or kneeling to inspect vehicles or equipment.
• Vision: Good eyesight and visual acuity are important for the individual to oversee repairs, inspect components, read technical manuals, and ensure quality control.
• Hearing: The individual should have good hearing to communicate effectively with technicians, customers, and vendors, and to be aware of any audible warnings or signals in the repair shop.
• Manual dexterity: A certain level of manual dexterity is required for the individual to handle paperwork, use computer systems, and potentially assist technicians with tasks such as parts ordering or equipment setup.
• Lifting: While heavy lifting may not be the primary responsibility of the individual, the ability to occasionally lift and move objects such as tools, equipment, or parts may be necessary.

Benefits

• Health, Medical, Dental, and Vision Insurance
• 401(k) with company match and retirement planning assistance
• Paid holidays and personal time; vacation based on length of service
• Company-paid short-term disability and life insurance; additional life, hospital stay, critical illness, and other products as needed
• Bereavement services and employment assistance program
• Mental health resources available without stigma

Paid Training and Tools Assistance to do the job right.

EEO and Accommodation Statement

Palmer Trucks is committed to working with individuals with disabilities and providing reasonable accommodations. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: [e-mail]

Palmer Trucks is an Equal Opportunity Employer. All applicants are considered for employment without regard to race, color, national origin, religion, sex (including pregnancy), age (40 or older), disability, veteran status, or any other legally protected characteristic.

Revised: November 2025