Service Field Supervisor

Johnson Barrow INC; Idaho; Hybrid; USD 126,000 - 154,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) match

Paid time off

Tuition reimbursement

Wellness reimbursement

Volunteer time

Job summary

Johnson Barrow INC is seeking a Service Field Supervisor to lead HVAC field technicians, drive safety, quality, and efficiency, and maintain strong customer relationships. This role serves as a bridge between field staff and service leadership, supporting coaching, scheduling, and continuous improvement initiatives.

The position emphasizes safety culture, operational excellence, and collaboration with Equipment Sales and administrative teams to align on project goals and deliver exceptional

Qualifications

• 5+ years of HVAC field service leadership experience.
• Strong coaching and scheduling skills.
• Proven ability to improve safety and service quality.

Responsibilities

• Lead daily field operations and ensure safe, efficient work per company standards.
• Coach and develop technicians, oversee performance, and coordinate scheduling.
• Collaborate with leadership, sales, and admin teams to improve service delivery and customer relationships.
• Provide hands-on field support and act as backup during emergencies to maintain continuity.

Skills

Field Service Leadership

HVAC knowledge

Team coaching

Safety compliance

Customer service

Job description

About Us

Johnson Barrow is a leading HVAC manufacturers’ representative in the Pacific Northwest, dedicated to helping people succeed by delivering unbiased consultative services and premium quality mechanical equipment. For over 60 years, we have partnered with engineers, contractors, and building owners to design and implement high-performance building systems that balance energy efficiency, operational reliability, and occupant comfort. Our culture is entrepreneurial at its core — we empower our people to think like business owners, act with urgency, and build lasting relationships. Guided by our values, we stand by every project from concept through completion, advocating for our customers every step of the way.

Job Description

Position Summary The Service Field Supervisor is responsible for leading the daily operations and performance of Field Service Technicians within their assigned division, ensuring work is completed safely, efficiently, and in accordance with company standards and customer expectations. This role provides direct leadership, coaching, scheduling oversight, and technical support to field personnel while promoting a culture of safety, accountability, and continuous improvement. The Service Field Supervisor serves as the primary connection between field staff and service leadership, supporting technician development, resolving operational challenges, maintaining strong customer relationships, and driving consistent execution of service processes to achieve divisional performance goals and exceptional service outcomes.

Key Responsibilities

Field Operations Leadership

• Provide leadership, coaching, and accountability for HVAC Field Service Technicians and Lead Service Technicians within the assigned division.
• Oversee daily field operations to ensure work is performed safely, efficiently, and in accordance with company standards.
• Coordinate technician scheduling, workforce planning, and resource allocation to meet customer and operational requirements.
• Monitor team performance, productivity, service quality, and documentation quality to achieve divisional goals.

Team Development & Safety

• Promote and maintain a strong culture of safety, accountability, and continuous improvement.
• Support technician development through coaching, performance review, training, goal establishment, and certification efforts.
• Partner with Lead Service Technicians to identify skill gaps, training needs, and career development opportunities.
• Conduct safety meetings, field observations, and corrective actions to ensure compliance with company and regulatory standards.
• Review and maintain tooling, equipment, and service vehicle inventory.
• Regularly review technician work reports and documentation to ensure timeliness, quality, consistency, and communication improvements.

Customer Service & Operational Improvement

• Maintain strong customer relationships by resolving customer concerns and escalated service issues in a timely and professional manner.
• Identify opportunities to improve operational efficiency, service delivery, and workforce utilization.
• Collaborate regularly with Service Leadership, Sales, and Administrative teams to maintain strong relationships, open communication channels, and to capture coordination improvement opportunities.
• Meet and collaborate regularly with Equipment Sales teams to overview upcoming work, strategize on execution, and ensure alignment of goals on a project-to-project basis.

Field Support & Emergency Backup

• Provide hands‑on training, technical guidance, and field support to technicians as needed.
• Perform complex equipment startups, repairs, troubleshooting, and maintenance in situations requiring advanced technical expertise.
• Serve as a backup field resource during emergency situations, staffing shortages, and high‑priority customer events to ensure operational continuity and customer satisfaction.

We take quality of life seriously.

• No 24‑hour on‑call rotations
• No mandatory weekend work
• Work with cutting‑edge HVAC technology and controls

Competitive pay with opportunities for growth

Performance‑based bonus opportunities linked to individual and company success

401K contribution matching

Health, dental, vision, and life insurance and more

Manufacturer Training Tuition reimbursement and support for certifications and career advancement $600 annual wellness reimbursement

Front‑loaded paid time off

Costco membership reimbursement

Paid volunteer time annually and donation matching up to $1,000

Stable workload and a team that respects work‑life balance

Salary starting at $70 / hr.

Total Rewards

• Competitive compensation with bonus opportunities tied to individual and company performance
• Medical, dental, and vision insurance
• Health savings account (HSA) and flexible spending account (FSA) options
• Life and disability insurance
• 401(k) retirement savings plan with company match
• Paid time off (vacation, sick leave, and holidays)
• Employee assistance program (EAP)
• Professional development and training opportunities
• Tuition reimbursement program
• Volunteer time and wellness initiatives

EEO Statement

At Johnson Barrow, we believe our strength comes from the diverse experiences, backgrounds, and perspectives of our people.

We are committed to creating a workplace where everyone feels respected, valued, and supported to succeed.

We welcome applicants of all races, colors, ancestries, national origins, religions, creeds, ages, sexes, genders, gender identities and expressions, sexual orientations, marital or family statuses, pregnancies, physical or mental disabilities, genetic information, veteran or military statuses, and any other characteristics protected by applicable federal, state, provincial, or local laws.

Guided by our core values: Helping People Succeed, Building Partnerships for Life, Relentless Customer Service, and a Sense of Urgency, we strive to ensure every team member can contribute fully and thrive.

Ambient is a national collective of HVAC firms. Our experts deliver safety, comfort, and highly efficient, sustainable solutions for spaces that matter most: healthcare, commercial, institutional, and mission‑critical.