Service Facilitator- Comprehensive Community Services

Wellpoint Care Network, Inc.; West Bend (WI); Hybrid; USD 45,000 - 60,000; Full time

Job summary

Wellpoint Care Network in West Bend, WI is seeking a Service Facilitator to coordinate Comprehensive Community Services for youth and families. The role requires a bachelor’s in social work or related field, and licensure is preferred.

On-site or hybrid work options are available; a Wisconsin driver’s license and background checks are required. The position emphasizes trauma-informed care, collaboration with service teams, and data-driven program support.

Qualifications

• Bachelor’s degree in social work or related field required; master’s degree preferred.
• Licensure as CSW/APSW/LPC-IT/LMFT-IT/LCSW/LPC/LMFT preferred.
• Minimum of two years of post-bachelor’s experience with children, adolescents and families preferred.
• Proficient with computer software; familiarity with Microsoft Office, Excel, Outlook, Teams, ADP.

Responsibilities

• Performs clinical assessments, including intake interviews and screens using trauma-informed and recovery-oriented perspective.
• Develops and implements client treatment plans, interventions, skill training and crisis management.
• Links clients and families with community resources and support systems, including referrals and monitoring involvement.
• Provides individual and family psychoeducation and skill-building with youth and family in community and home settings.
• Completes all necessary paperwork timely and maintains trauma-informed, strength-based language.

Skills

Self-motivation

Independent work

Strong organization

Attention to deadlines

Education

Bachelor’s degree in social work or related field

Tools

Microsoft Office

Excel

Outlook

Teams

ADP

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Service Facilitator- Comprehensive Community Services

Full time Exempt West Bend, WI, US

At Wellpoint Care Network, our mission is to facilitate equity, learning, healing, and wellness by restoring the connections that help children and families thrive.

Every person deserves the opportunity to reach their fullest potential. It’s part of human nature, and the promise of our country, that everyone be given a fair chance to be and do their best. Yet, many in our community live with unresolved childhood and generational trauma.

That’s where we come in. We believe we can create a world where children and families have a clearer path to their fullest potential. Wellpoint Care Network has championed the restoration of families for nearly 175 years.

Job Purpose:

Our next Service Facilitator- Comprehensive Community Services will beresponsible for the coordination of services for youth in the Comprehensive Community services program of Washington County and to ensure the needs of youth and family are met by providers to facilitate greater overall mental health and well-being.

Qualifications:

• Bachelor’s degree in social work or related field required, master’s degree in social work or related field preferred.
• Licensure as a CSW, APSW, LPC-IT, LMFT-IT, LCSW, LPC, or LMFT preferred.
• Minimum of two (2) years of post-bachelor’s experience working with children, adolescents and families preferred.
• Proficient in the usage of computer software; demonstrate an understanding of computer file systems and computer software packages, e.g., Microsoft Office, Excel, Outlook, Teams, ADP, etc.
• Must be honest, dependable, and able to meet deadlines; Self-motivated and able to work independently.
• Physical exam, drug screen, motor vehicle report, and background checks are required for this position.
• A valid Wisconsin Driver’s License or occupational driver’s license, reliable transportation and insurance is required. Required reliable transportation to conduct on-site learning throughout the state.

Duties:

Direct Services/Assessment

• Performs clinical assessments, including intake interviews and screens for new referrals using trauma informed and recovery-oriented perspective.
• Develops, directs, and implements client treatment plans, interventions, skill training and crisis management.
• Links clients and families with community resources and support systems, including referral to other services and monitoring of involvement.
• Provides individual and family psychoeducation and skill building by maintaining face to face contact with youth and family in the community and home settings.

Family Engagement

• Sets appropriate expectations for family involvement upon admission.
• Supports families in crisis resolution and de-escalation through developing appropriate crisis plan.

Collaboration and Teaming

• Establishes and maintains working knowledge of the WCHSD programs, resources, and supports.
• Helps the individual and family negotiate access to services and resources in the community and minimize barriers.
• Facilitates bringing together service teams for regular and consistent collaboration to best meet the needs of the client and family.

Documentation and Information Sharing

• Completes all necessary paperwork timely and utilizes trauma informed, strength-based language.
• Maintains client files in accordance with program policies and participates in quarterly review of files.
• Monitors collection of outcome data to measure program performance. Obtains accurate and complete data.
• Supports program coordinator in compiling data for purposes of program development.

Professionalism

• Actively participates in clinical consultation individually and team driven.
• Displays organization and time management skills to meet all deadlines.

Agency Engagement

• The Agency is committed to the philosophy and practice of trauma informed care including the participation of all employees in an active understanding and promotion of the Agency’s trauma informed care model, The Seven Essential Ingredients.
• Participates in assigned meetings, events and learning as required.
• Other duties as assigned, including serving in a coverage role for other department members.

• Full time.
• Onsite / Hybrid work is available with reliable broadband connection.
• Moderate exposure to noise.
• Regular travel in personal vehicles is required with the ability to move intermittently throughout the workday.

Organizational Information:

At Wellpoint Care Network, we have seen exactly how trauma, poverty, systemic racism, social injustices, and other barriers create instability in all areas of life. The people in our care face education and health disparities, high unemployment rates and unaffordable housing. What’s worse, many have lost connections to resources, family, friends, and other support systems. We have seen the toll it has on a person’s physical, emotional, and financial well-being to try and successfully navigate complex systems that may have failed them in the past.

We believe there is a better way. So, we have anchored ourselves in our 170 years of caring for our neighbors through modernized human services.

Wellpoint Care Network provides a rich continuum of services, including:

• Child Welfare and Foster Care
• Support for youth who have aged out of care
• Care Coordination and Wraparound services
• Mental health therapy and supports such as our Clinic, Family Preservation, Caregiver Support, and Integrated Community Treatment
• Professional education and clinical consultation (for organizations, schools, and individual/family)

Wellpoint Care also works to promote a diverse and caregiving environment to ensure that those we serve and employ are valued, accepted, respected, and treated equitably.

• Equity means we work tirelessly toward fair and just treatment, systems, and policies. At Wellpoint Care Network, we believe that we are accountable – individually and collectively – when inequity or injustice replaces equity and inclusion.
• Inclusivity means that we consciously build groups that welcome and celebrate differences in age, race, ethnicity, class, gender, sexual orientation, religion, gender expression, education, socio-economic background, personal history, geographical location, marital status, parental status, and work experiences.

We are committed to enhancing diversity, equity and inclusion and strongly encourage minority candidates to apply. For more information, visit our website www.wellpointcare.org.