SERVICE EXPERIENCE ADVISOR

Micro Center; Brentwood (MO); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive Employee Discount

Tuition Reimbursement and Education

Paid Time Off

401(k) Retirement Plan with Company 
–

Vendor and Company Training

Clear Career Growth and Advancement

Job summary

Micro Center is seeking a self-motivated Service Experience Advisor to be the primary customer contact at the Knowledge Bar. You will provide consultative support, identify customer needs, and recommend service solutions while processing check-ins and basic troubleshooting.

The role emphasizes clear communication of pricing, timelines, and service expectations, plus routing work to service teams and handling POS transactions. Prioritizes customer service excellence.

Qualifications

• High School diploma or equivalent required.
• No prior technical experience required.
• Flexible availability including early mornings, evenings, weekends, and holidays.
• Ability to stand and walk throughout shift.
• Ability to lift 25–100 lbs and use hand tools for diagnostics.

Responsibilities

• Serve as the trusted point of contact for walk-in or scheduled customers at the Knowledge Bar.
• Listen to customer concerns and guide them through service solutions.
• Recommend value-added services such as PriorityCare+, Data Backup, and ESET.
• Communicate pricing, timelines, and expectations at check-in.
• Process service and POS transactions accurately.
• Route work orders to appropriate service queues.
• Maintain attachment rates and productivity standards.
• Stay informed of current promotions and opportunities.

Skills

Customer service

Sales experience

Communication

Retail experience

Education

High School Diploma

Tools

Screwdrivers

Soldering irons

Heat guns

Tweezers

Specialized instruments

Job description

MICRO CENTER is the nation’s leading computer and electronics big box retailer, offering more than 40,000 top technology products. For over 45 years, our success has been driven by unmatched expertise, a passion for innovation, and a steadfast commitment to exceptional customer service.

Joining Micro Center means more than working in retail—it’s an opportunity to be at the forefront of fast-growing tech, including edge AI, advanced 3D printing, robotics, and emerging maker solutions shaping the future.

At Micro Center, Passion, Energy, and Commitment aren’t just words—they’re how we work, grow, and win together. We take pride in creating long-term customer relationships and cultivating a workplace where associates are supported, empowered, and valued. Our teams play a hands-on role in bringing complex and cutting-edge solutions to life for our customers, making technology approachable and impactful every day.

About the Role

We are currently seeking a self-motivated, results-oriented SERVICE EXPERIENCE ADVISOR. This role serves as the primary customer contact at the Knowledge Bar, providing consultative support, identifying customer needs, and recommending appropriate service solutions and value-added offerings. The role is responsible for accurately processing service check-ins, basic troubleshooting, point-of-sale transactions, and routing work to the appropriate service teams while ensuring clear communication of pricing, timelines, and service expectations.

What You’ll Do

• Serve as the trusted point of contact for walk-in or scheduled customers at the Knowledge Bar
• Listen actively to customer concerns and guide them through appropriate service solutions and offerings
• Recommend value-added services such as PriorityCare+, Data Backup, ESET, and other products and services in a consultative and helpful manner
• Clearly communicate estimated pricing, timelines, and expectations at time of check-in
• Assist in basic troubleshooting and accurately route work orders to the appropriate service queues
• Process service and point of sale transactions accurately and completely
• Maintain minimum attachment rates and productivity standards
• Stay informed of current promotions and attachment opportunities
• Provide timely, professional updates to customers regarding service status
• Obtain required certifications as directed by management
• Keep a clean, organized, and customer-ready workspace
• Ensure that customer service standards are met and that difficult customer situations are handled courteously and professionally
• Perform additional duties and responsibilities as assigned

What We’re Looking For

• High School diploma or equivalent required
• No prior technical experience required
• Strong preference given to candidates with customer-facing commissioned sales, hospitality, and/or retail experience
• Demonstrated ability to build rapport, earn trust, and explain services or solutions clearly and professionally
• Flexible availability, including early mornings, evenings, weekends, and holidays
• Requires standing and walking throughout the service department for the duration of each shift
• Requires constant manual lifting and carrying of objects up to 25 lbs and frequent manual lifting of 26–50 lbs (and occasional up to 100 lbs) to move hardware for diagnostic testing
• Requires constant use of manual and power hand tools—including screwdrivers, soldering irons, heat guns, tweezers, and specialized instruments—to perform delicate repairs, as well as repetitive keyboard operation

Benefits That Support Your Growth and Well‑Being

At Micro Center, we’re committed to taking care of our associates so they can thrive—both at work and in life. Our comprehensive benefits package includes:

• Competitive Employee Discount, including our Friends & Family Discount Program
• Tuition Reimbursement and Education Savings Opportunities to support continuous learning
• Paid Time Off for regular associates to rest, recharge, and take care of what matters most
• 401(k) Retirement Plan with Company Match to help you plan for the future
• Industry‑Leading Vendor and Company Training to build your skills and product expertise
• Clear Career Growth and Advancement Opportunities across the organization

Why Micro Center

Our core promise is to take care of our associates and our customers. That commitment has guided our culture, our growth, and our success for more than four decades—and it’s what makes Micro Center a truly exceptional place to build your career.

Micro Center is an Equal Opportunity Employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.