Service Estimator

Express Employment Professionals; Mobile (AL); On-site; USD 60,000 - 95,000; Full time

Job summary

Express Employment Professionals is seeking a Service Estimator to review crane inspection reports, develop accurate and profitable repair estimates, and manage customer engagement through quoting and approvals.

This role collaborates with field technicians, service staff, and branch leadership to define repair scopes, present proposals, and support service revenue and profitability goals.

Qualifications

• Minimum of two years in technical estimating or related role.
• Ability to interpret inspection reports, schematics, and equipment documentation.
• Strong communication, customer service, and problem-solving skills.
• Excellent organizational skills and attention to detail; manage multiple priorities.
• Proficiency in Microsoft Office; NetSuite experience preferred.
• High school diploma or GED; trade school or military training preferred.
• Valid driver's license in good standing; pre-employment screenings required.

Responsibilities

• Review crane inspection reports to identify repair requirements, labor, parts, and equipment needs.
• Establish accurate repair scopes with service technicians and internal staff.
• Prepare competitive, accurate, and profitable repair estimates per pricing guidelines.
• Communicate findings and recommendations to customers, present proposals, and address questions.
• Follow up on estimates to obtain approvals and advance opportunities.
• Maintain quote records and customer communications in NetSuite.
• Collaborate with Service Specialist and branch leadership to resolve complex opportunities.
• Assist field technicians with component identification and repair estimation.
• Participate in weekly branch production meetings to review quotes and pipeline.

Skills

Technical estimating

Customer communication

Problem solving

Organizational skills

Interpreting schematics

Education

High school diploma or GED

Tools

NetSuite

Microsoft Office

Job description

Position Summary

The Service Estimator is responsible for reviewing crane inspection reports, developing accurate and profitable repair estimates, and managing customer engagement throughout the quoting and approval process. This position works closely with customers, field technicians, service personnel, and branch leadership to define repair scopes, present proposals, secure approvals, and support service revenue and profitability goals.

Essential Duties and Responsibilities

• Review crane inspection reports, technician notes, and technical documentation to identify repair requirements, labor, parts, and equipment needs.


• Collaborate with service technicians and internal personnel to establish accurate and comprehensive repair scopes.


• Prepare competitive, accurate, and profitable repair estimates in accordance with company pricing guidelines.


• Communicate inspection findings and repair recommendations to customers, present proposals, answer questions, and address concerns.


• Conduct timely and proactive follow-up on outstanding estimates to obtain approvals and advance service opportunities.


• Maintain accurate quote records, customer communications, and opportunity statuses in NetSuite.


• Partner with the Service Specialist and branch leadership to resolve complex or stalled opportunities.


• Assist field technicians and branch personnel with component identification and repair estimation.


• Participate in weekly branch production meetings to review quote turnaround times, approval rates, and pipeline performance.

Qualifications and Requirements

• Minimum of two years of experience in technical estimating, service quoting, parts sales, or a related industrial or mechanical role; equivalent military or trade experience considered.


• Ability to interpret mechanical or electrical inspection reports, technical schematics, and equipment documentation.


• Strong communication, customer service, consultative sales, mathematical, and problem-solving skills.


• Excellent organizational skills, attention to detail, and ability to manage multiple priorities.


• Proficiency in Microsoft Office; CRM or ERP experience, particularly NetSuite, preferred.


• High school diploma or GED required; trade school, military technical training, or industry-specific service training preferred.


• Valid driver's license in good standing that meets company requirements.


• Successful completion of required pre-employment background screening, physical examination, drug screening, and E-Verify procedures.

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