Service Engineering Product Specialists #IN1195

Cummins India; Columbus (IN); Remote; USD 116,000 - 128,000; Full time

Job summary

Cummins India is seeking a Service Engineering Product Specialist to utilize electrical engineering principles to identify and resolve product issues. The role involves leading investigations, preparing service channels, and ensuring compliance with specifications. Candidates should have a Master's or Bachelor's degree in engineering and relevant experience.

Benefits

Relocation Package

Qualifications

• Master’s or Bachelor’s degree in relevant engineering field.
• 3 years of experience as a Service or Controls Engineer, or 5 years with a Bachelor’s.
• Experience in problem-solving, product development, and technical documentation.

Responsibilities

• Lead investigation of product issues and implement solutions.
• Prepare service channels for efficient service events.
• Define and lead the Product Failure Reporting process.

Skills

7-step problem solving

product development roadmap

technical documentation

customer management

cross-functional design

Education

Master’s Degree in Electrical, Electronics, or Systems Engineering

Bachelor’s Degree in a related field

Job description

Service Engineering Product Specialists #IN1195

Join to apply for the Service Engineering Product Specialists #IN1195 role at Cummins India.

Description

Utilize knowledge of electrical engineering principles and practices, and analytical and experimental approaches, to identify, define, and prioritize product issues and to implement both short-term and long-term solutions. Lead the investigation of system problems, understand causal mechanisms, recommend appropriate action, and document results. Apply and support product problem solving processes such as the 7-step problem solving approach and tools like the product development roadmap to enable high-quality repair events. Anticipate potential product or process issues in the field and deliver robust technical solutions.

Prepare the service channel for efficient service events by ensuring parts and special tools are available, service information (including diagnostics) is accurate and translated, and special care is ready for customers of new products. Lead Field Investigation and Support by gathering and communicating technical information internally and externally, using proven problem-solving techniques and electrical engineering knowledge. Create the technical information necessary for the service channel to troubleshoot and repair products efficiently, maximizing customer uptime.

Define and lead the Product Failure Reporting process to record, prioritize, and resolve product failures through cross-functional reviews, Corrective/Preventive Action Systems, failed parts transfer processes, and project management practices to improve product reliability. Structure and publish procedures for technicians to safely repair and maintain products, ensuring repairable components are accessible as part of Product Serviceability Requirements and Review. Monitor and communicate across functional boundaries to meet project resource and quality expectations, utilizing knowledge of Product Development Execution, Monitoring, and Control.

Perform detailed calculations to establish manufacturing, construction, or installation standards or specifications. Conduct field surveys or study maps, graphs, diagrams, or other data to identify and correct power system problems. Inspect completed installations and observe operations to ensure conformance to design and equipment specifications and compliance with operational, safety, or environmental standards. Provide engineering data, documentation, and training to customers to support the design and integration of equipment.

Direct or coordinate manufacturing, construction, installation, maintenance, support, documentation, or testing activities to ensure compliance with specifications, codes, or customer requirements. Translate stakeholder requirements into virtual designs and communicate the design capabilities through cross-functional design reviews.

Responsibilities

Positions require a Master’s Degree in Electrical, Electronics, or Systems Engineering, or related field, with 3 years of experience as a Service or Controls Engineer, Installation Specialist, or related role. Alternatively, a Bachelor’s degree with 5 years of relevant experience is acceptable. Experience should include: 7-step problem solving, product development roadmap, translating service info, field investigation, technical documentation, product failure reporting, customer management, product serviceability, and cross-functional design.

Qualifications

Start Date Posting: 05/22/2025

End Date Posting: 06/06/2025

Location Type: Remote

Location: Columbus, IN, and various locations across the U.S.

Salary Range: USD $116,542 – $127,200 annually

Job: Engineering

Organization: Cummins Inc.

Role Category: Hybrid

Job Type: Exempt - Entry Level

ReqID: 2415143

Relocation Package: Yes

At Cummins, we are an equal opportunity and affirmative action employer committed to diversity. We provide equal employment opportunities regardless of race, gender, disability, age, religion, or other protected statuses. We verify work authorization through E-Verify.