Service Engineer, Ultrasound (Remote-Based, USA)

Lensa; Nashville (TN); Remote; USD 80,000 - 100,000; Full time

Job summary

Join a leading health technology company as a Remote Service Engineer specializing in Ultrasound. In this role, you will provide exceptional technical support, leveraging cutting-edge remote access technologies. With a focus on improving healthcare outcomes, you will collaborate with teams to ensure customer satisfaction while working from home.

Benefits

Generous PTO

401k with up to 7% match

HSA with company contribution

Stock purchase plan

Education reimbursement

Qualifications

• 5+ years of experience in ultrasound, specifically with Philips systems.
• Expert in MS Office and CRM platforms.
• Ability to perform physical, cognitive, and environmental job requirements.

Responsibilities

• Deliver remote technical support to healthcare customers.
• Diagnose and resolve customer service issues using remote access tools.
• Collaborate with cross-functional teams to enhance customer satisfaction.

Skills

Troubleshooting

Computer Networking

Technical Expertise

Education

Associate’s Degree

Technical Bachelor’s Degree

Tools

MS Office

CRM platforms

Job description

Service Engineer, Ultrasound (Remote-Based, USA)

Service Engineer, Ultrasound (Remote-Based, USA)

15 hours ago Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, Philips, is seeking professionals. Apply via Lensa today!

Join Philips as a Remote Service Engineer, where you will leverage cutting-edge remote access technologies to provide exceptional technical support for Philips Ultrasound products, improving healthcare outcomes globally.

Schedule: Mon-Fri 9:30am - 6:00pm ET

Your Role

• Serve as a trusted Philips representative, delivering telephone and remote technical support to healthcare customers and field partners.
• Diagnose and resolve customer service issues using remote access tools, minimizing the need for on-site service calls.
• Escalate complex product issues for further evaluation and resolution by advanced support teams.
• Drive productivity through innovative problem-solving, process improvements, and application of technical expertise.
• Collaborate effectively with cross-functional teams to enhance customer satisfaction and operational excellence.
  
  

You're The Right Fit If

• You’ve acquired 5+ years of experience in ultrasound experience, specifically with Philips systems.
• Your skills include Your skills include computer networking (preferred) and exceptional troubleshooting abilities.
• You have an Associate’s Degree or equivalent; a Technical Bachelor’s Degree is preferred.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
• You’re an expert in MS Office and CRM platforms and have a knack for authoring technical solutions.
  
  

How We Work Together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is a Home - based role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Learn more about our culture.
  
  

Philips Transparency Details

• The pay range for this position in AZ, AR, ID, IA, KS, KY, LA, ME, MS, MO, NE, NM, OK, SC, SD, TN, UT, or WV is $33.57 - $57.55/hour
• The pay range for this position in AL, CO, FL, GA, HI, IL, IN, MI, MN, NV, NH, NC, ND, OH, OR, PA, TX, VT, VA, WI, or WY is $35.34 - $60.58/hour
• The pay range for this position in AK, DE, MD, NY, RI, or WA is $37.10 - $63.61/hour
• The pay range for this position in CA, CT, DC, MA, or NJ is $39.58 - $67.85/hour
  
  

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Equal Employment and Opportunity Employer/Disabled/Veteran

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  IT Services and IT Consulting

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