Service Engineer Job Opening in the Tucson, Arizona Area

JMJ PHILLIP; Arizona; Remote; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Service Engineer to provide exceptional technical support across North and South America. This role is essential for delivering rapid remote assistance, implementing innovative control software, and collaborating with engineering teams to enhance service performance. The ideal candidate will possess a strong background in IT or engineering, coupled with outstanding communication skills and a passion for problem-solving. Join a dynamic team that values inclusivity and innovation, where your expertise will drive significant impact in the irrigation sector and beyond.

Qualifications

• Degree in IT or Engineering with 5+ years of experience in technical support.
• Strong background in hardware/software troubleshooting and irrigation systems.

Responsibilities

• Provide swift technical support via phone, email, and chat.
• Lead training sessions and assist on-site technicians remotely.

Skills

Technical Support

IT Troubleshooting

Irrigation Systems Knowledge

Communication Skills

Process Documentation

Electronics Understanding

Education

Degree in IT, Engineering, Agronomy

5+ years of relevant experience

Tools

Central Control Software

Mapping and Database Tools

Job description

We are on the lookout for a Service Engineer with a strong background in providing exceptional technical support and a keen understanding of IT, engineering, or irrigation systems. The role is pivotal for offering rapid and proficient remote assistance to our clientele across the US, Canada, and South America, tapping into skills honed in IT help desk roles or irrigation support environments.

Responsibilities:

• Delivering swift and expert technical support to customers, distributors, and field staff via phone, email, and chat.
• Playing a key role in the implementation of our cutting-edge central control software.
• Executing mapping, database, and installation services for our central control solutions.
• Collaborating with engineering and service teams to fulfill service performance and quality expectations.
• Pinpointing and specifying necessary service components.
• Expertly guiding remote troubleshooting and repair of a wide range of irrigation equipment.
• Assisting on-site technicians remotely for various installation, maintenance, or repair tasks.
• Designing and leading training sessions, both remotely and on-site at our Tucson, AZ headquarters.
• Spearheading the creation and delivery of services that drive revenue.
• Relaying field data back to cross-functional teams to inform product enhancements and strategy.
• Diligently tracking, reporting, and following up on product and technical issues.
• Contributing to a 24-hour on-call support rotation to ensure continuous service excellence.

Qualifications:

• A degree in IT, Engineering, Agronomy, or a related field with at least 5 years of pertinent experience, or an equivalent blend of education and professional background.
• Proven experience in a help desk or technical support capacity.
• A robust foundation in IT, Engineering, or the Irrigation sector.
• Adept at hardware and software troubleshooting with a process-driven approach.
• A solid grasp of electronics and Information Systems.
• Exceptional communication skills, both oral and written, with a proven track record in process and project documentation.

Desired Qualifications:

• Proficiency in Spanish or other languages.
• Experience in irrigation service, particularly with golf course management and Golf Central Control programming.
• Experience in personnel management and overseeing financial controls.

We are an equal opportunity employer committed to fostering an inclusive and innovative work environment.