Service Engineer (In-house and Field)

HORIBA, Ltd.; Utah; On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player in environmental solutions is on the lookout for a skilled service engineer to join their dynamic team. This exciting role involves building, installing, and maintaining advanced Raman equipment, ensuring top-notch customer support, and conducting factory acceptance tests. The ideal candidate will possess a strong technical background and be adept at troubleshooting electronic systems. With a commitment to innovation and sustainability, this forward-thinking company offers a comprehensive compensation package, including medical benefits and educational reimbursement. If you're passionate about technology and ready to make a difference, this position is perfect for you.

Benefits

401(k) Plan with Match

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Holidays

Paid Vacation

Flexible Spending Accounts

Educational Reimbursement

Commuter Benefit Programs

Qualifications

• BS Degree in a technical field required, with strong electronics repair knowledge.
• Experience with Raman analyzers and troubleshooting skills essential.

Responsibilities

• Build, install, maintain, and repair Raman equipment for clients.
• Provide technical assistance and support to customers via phone and email.
• Conduct Factory Acceptance Tests (FAT) and prepare detailed service reports.

Skills

Electronics Repair

Troubleshooting to Component Level

Raman Spectroscopy

Computer Programming

Microsoft Products

MATLAB

Technical Support

Organizational Skills

Communication Skills

Education

Technical BS Degree

Tools

Electronic Test Equipment

Job description

HORIBA Industrial Process & Environmental is an industry leader in providing total solutions for protecting the environment, and for Industrial processing analysis. We believe that our mission is to provide peace of mind, and to maintain safety and contribute to human health through the development of new technology and ideas. We provide a wide range of technologies to measure air, water, process liquids, and soil quality. Thanks to its measurement technologies that comply with environmental regulations in countries around the world, HORIBA contributes to the development of the new energy industry, as well as, environmental conservation.

Our North American Industrial Process & Environmental group is searching for an experienced service engineer to support our location in Salt Lake City, UT. The successful candidate will build, install, maintain and repair Raman equipment, primarily in-house and at customer locations, as needed. Will also be able to perform the essential job functions listed below.

Essential Job Functions:

1. Builds, validates, installs, maintains and repairs Raman equipment; assists with customer support functions; maintains in-house repair and testing facilities.
2. Maintains in-house repair facilities, including calibration, repair and maintenance of Raman spectroscopy analyzers, maintaining in-house test equipment, etc.
3. Answers customer calls and emails (both internal and external customers) providing technical assistance, including parts and technical question research, and assisting with Requests for Quotations.
4. Assists with the construction and validation of products, including wiring analyzer boxes, setup computers, wiring I/O and AC circuits.
5. Conduct FAT (Factory Acceptance tests) with the customer prior to shipping.
6. Prepare Field Service Reports with sufficient detail for customer invoicing, warranty charges, labor and materials charges, and policy.
7. Travel required, on an as-needed basis, typically 25%.

Skills/Experience Required:

1. Technical BS Degree or equivalent.
2. Requires knowledge of electronics repair, troubleshoot to component level and electronic test equipment.
3. Knowledge of analyzers typically found in refineries or chemical plants. Theory of operation, set-up, calibration, repair, diagnosing faults, etc.
4. Basic knowledge of computer programming, Microsoft products and MATLAB.
5. Ability to provide extensive technical support to customers and sales staff via phone, email, or web communication with in-depth knowledge of gas analyzer applications.
6. Strong organizational, interpersonal, and verbal/written communication skills.

Compensation Package:

HORIBA Instruments offers a competitive compensation package that includes a 401(k) plan with match; employee group dental, vision, life, and disability (short and long-term) paid for by the company; medical insurance, family dental and vision insurance, and supplemental life insurance available with reasonable employee contributions; employee assistance program; paid holidays, vacation, and sick time; flexible spending accounts; and educational reimbursement and commuter benefit programs.

If you are an individual with a disability and need accommodation during the application/hiring process, please email [e-mail] or call [phone] Ext 8649 for assistance. HORIBA will provide reasonable accommodations, upon request, to support individuals with disabilities to be able to participate in the hiring process. HORIBA is committed to making our workplace accessible for individuals with disabilities.