Service Engineer, Arizona

Socket.dev; Tempe (AZ); On-site; USD 75,000 - 91,000; Full time

Job summary

DMG MORI USA in Arizona is seeking a Service Engineer to install, service, and repair DMG MORI CNC machine tools at customer sites or by phone. The role reports to the Service Coordinator and requires travel 50% or more across multiple states, with core business hours.

This full-time, non-exempt position offers an annual base salary around $83,000 with experience-based variance and emphasizes documentation, training, and customer service to ensure high satisfaction and strong teamwork.

Qualifications

• Bachelor's or Associate degree in a technical field preferred.
• 3-5 years of electrical and mechanical troubleshooting and maintenance of CNC machine tools.
• Experience with DMG MORI or MORI SEIKI machines and/or Fanuc, Mitsubishi, or Siemens controls is a plus.
• Strong verbal and written communication with exceptional customer service orientation.
• Ability to read mechanical drawings, electrical schematics, and PLC ladder diagrams.
• MS Word, Excel, and Outlook proficiency.
• Willingness to travel 50% or more.

Responsibilities

• Machine installation, maintenance, and repairs.
• Creating and updating documentation of technical information.
• Developing, preparing, generating, and analyzing ongoing and ad-hoc service reports.
• Providing training to Customer's Service Engineers on installation and maintenance.
• Establishing and maintaining strong communication and customer relationships.
• Managing difficult customer situations professionally and promptly addressing needs.
• Other duties as assigned.

Job description

Title: Service Engineer

Reports to: Service Coordinator

Location: DMG MORI USA- Arizona

Hours: Full Time, Core Business Hours

Classification: Non-Exempt

Travel: 50% or more

Annual Base Salary Range: $83k (variance in base salary offer will depend on experience level/skill set)

Employment is conditioned on DMG MORI's ability to obtain and maintain any necessary export licensing.

Service Engineers are expected to provide customers with maintenance and repair assistance of DMG MORI CNC machine tools on location or by telephone.

Essential Job Functions

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Responsibilities include up to and not limited to:

• Machine installation, maintenance, and repairs.
  
• Creating and updating documentation of technical information.
• Developing, preparing, generating, and analyzing ongoing and ad-hoc special reports pertaining to Service
• Demonstrating a willingness to help others and be a team member; often working together with Customer's Service Engineers.
• Provide assistance and training to Customer's Service Engineers on the installation and maintenance of newer product lines.
• Establish and build exemplary communication and customer service relationships with customers.
• Manage difficult customer situations in a positive manner, respond promptly to customer needs and solicit customer feedback to improve service.
• Other duties as assigned.

Minimum Requirements

• Bachelors or Associates Degree in technical related field of study preferred.
• 3-5 years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.
• Experience working with DMG or MORI SEIKI machines, Fanuc, Mitsubishi, and/or Siemens and controls are a PLUS.
• Good verbal and written communication skills with exceptional customer service orientation.
• Must be able to interact and effectively communicate in person and over the phone with people at all levels of an organization.
• Proven ability to read mechanical drawings, electrical schematics, and sequence (PLC) ladder diagrams.
• Basic computer literacy and working knowledge of MS Word, Excel, and Outlook.
• Must be adaptable to changes in the work environment; manage competing demands and able to deal with frequent change, delays or unexpected events.
• Minimum of 50% travel in multi-state region; drive or fly depending on distance. Employee is expected to work at the Technical Center when not visiting customers .

Work Environment

Exposure to manufacturing/machining environments which may present possible hazards such as noise, electricity, chemicals, heavy equipment, and other automated and manual machinery. General office environment experienced at DMG MORI office.

Physical Demands

Frequent: Travel, operating a vehicle, sitting, standing, walking, bending, squatting, stooping, and reaching. Pushing, pulling, and lifting objects. Repetitive foot, leg, hand, arm, shoulder, and torso movements.

Periodic: Operating power equipment, sitting at desk, utilizing computers and phones.

Occasional: Lifting or moving up to 50lbs.

We arean Equal Opportunity Employer. We maintain a drug-freeworkplace and perform pre-employment substance abusescreening.