Service Engineer

DMG MORI; Somerville (MA); On-site; USD 75,000 - 110,000; Full time

Job summary

DMG MORI TC is seeking a Service Engineer to perform maintenance, repair, and installation of DMG MORI CNC machine tools at customer sites or by telephone. The role reports to the Service Coordinator and requires travel up to 50% across multi-state regions.

Hours are Monday through Friday, 8:00am to 5:00pm, and employees work at the Technical Center when not visiting customers. A technical degree with 3–5 years of hands-on CNC experience is required.

Qualifications

• Bachelor's or Associate degree in a technical field preferred.
• 3–5 years of experience in electrical and mechanical troubleshooting of CNC tools.
• Experience with DMG or MORI SEIKI machines and controls such as Fanuc/Siemens is a plus.
• Excellent verbal and written communication with customer service orientation.
• Able to read mechanical drawings, electrical schematics, and PLC ladder diagrams.
• Proficient in MS Word, Excel, and Outlook; adaptable to changing environments.
• Minimum 50% travel across multiple states; will work at the Technical Center when not visiting customers.

Responsibilities

• Provide customers with maintenance, repair, and installation support on location or by phone.
• Create and update documentation of technical information.
• Develop, prepare, generate, and analyze service reports and ad-hoc analyses.
• Collaborate with Customer's Service Engineers and train others on new product lines.
• Build strong communication and customer service relationships with clients.
• Handle difficult customer situations professionally and solicit feedback for improvement.
• Perform other duties as assigned.

Skills

Technical troubleshooting

CNC machine tools

Customer service

Reading drawings

MS Word/Excel

Adaptability

Travel 50%

Education

Bachelor's/Associates in technical field

Tools

DMG MORI CNC

Fanuc controls

Siemens controls

Mitsubishi controls

MS Office

Job description

DMG MORI TC

Monday through Friday, 8:00am to 5:00pm

Non Exempt

50%

Employment is conditioned on DMG MORI's ability to obtain and maintain any necessary export licensing. Service Engineers are expected to provide customers with maintenance and repair assistance of DMG MORI CNC machine tools on location or by telephone.

Title: Service Engineer

Reports to: Service Coordinator

Location: DMG MORI TC

Hours: Monday through Friday, 8:00am to 5:00pm

Classification: Non Exempt

Travel: 50%

Employment is conditioned on DMG MORI's ability to obtain and maintain any necessary export licensing. Service Engineers are expected to provide customers with maintenance and repair assistance of DMG MORI CNC machine tools on location or by telephone.

Essential Job Functions

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Responsibilities include up to and not limited to:

• Provide customers with maintenance, repair, and installation assistance of DMG MORI CNC machine tools on location or by telephone.
• Creating and updating documentation of technical information.
• Developing, preparing, generating, and analyzing ongoing and ad-hoc special reports pertaining to Service
• Demonstrating a willingness to help others and be a team member; often working together with Customer's Service Engineers.
• Providing assistance and training to Customer's Service Engineers on the installation and maintenance of newer product lines.
• Establish and build exemplary communication and customer service relationships with customers.
• Manage difficult customer situations in a positive manner, respond promptly to customer needs and solicit customer feedback to improve service.
• Other duties as assigned.

Minimum Requirements

• Bachelors or Associates Degree in technical related field of study preferred.
• 3-5 years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.
• Experience working with DMG or MORI SEIKI machines, Fanuc, Mitsubishi, and/or Siemens and controls are a PLUS.
• Good verbal and written communication skills with exceptional customer service orientation.
• Must be able to interact and effectively communicate in person and over the phone with people at all levels of an organization.
• Proven ability to read mechanical drawings, electrical schematics, and sequence (PLC) ladder diagrams.
• Basic computer literacy and working knowledge of MS Word, Excel, and Outlook.
• Must be adaptable to changes in the work environment; manage competing demands and able to deal with frequent change, delays or unexpected events.
• Minimum of 50% travel in multi-state region; drive or fly depending on distance. Employee is expected to work at the Technical Center when not visiting customers.

Work Environment

Exposure to manufacturing/machining environments which may present possible hazards such as noise, electricity, chemicals, heavy equipment, and other automated and manual machinery. General office environment experienced at DMG MORI office.

Physical Demands

Frequent: Travel, operating a vehicle, sitting, standing, walking, bending, squatting, stooping, and reaching. Pushing, pulling, and lifting objects. Repetitive foot, leg, hand, arm, shoulder, and torso movements.

Periodic: Operating power equipment, sitting at desk, utilizing computers and phones.

Occasional: Lifting or moving up to 50lbs.

We are an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse screening