Service Engineer

Yokogawa; Hilton Head Island (SC); On-site; USD 80,000 - 100,000; Full time

Job summary

Yokogawa is seeking an experienced service engineer to provide residential field support primarily for customers in the Qatar region. The role requires extensive travel and involves troubleshooting, maintaining Yokogawa systems, and performing preventive maintenance at customer sites.

The ideal candidate should have a Bachelor of Engineering and 6-9 years of experience, ideally in Oil & Gas. Strong communication and project management skills are essential.

Qualifications

• Minimum 6 to 9 years’ experience in process industries, preferably Oil & Gas/Petrochemical.
• Should have worked as Project/Service engineer on at least medium-sized project.
• Installation and commissioning experience is preferable.

Responsibilities

• Provide technical assistance and maintain Yokogawa systems at customer sites.
• Supervise system installation and perform system start-up operations.
• Provide 24-hour service when on call.

Skills

Proficient in DCS / ESD systems

Good communication and inter-personal skills

Project Management and Organizational Skills

Strong Communication and Leadership Skills

Education

Bachelor of Engineering in Instrumentation or Electronics

Tools

Yokogawa systems

SCADA software

Microsoft Applications

Job description

Not just a job, but a career

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries. Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About The Team

Our 18,000 employees work in over 60 countries with one corporate mission, to “co-innovate tomorrow”. We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

Job Purpose

• To provide residential field support for assigned customers in the Qatar region. [ Yokogawa Systems & Products ].
• This involves extensive travel throughout the assigned country and to other countries within the Middle East.
• Individuals must be able to work independently at customer sites in providing technical resolutions.

Key Responsibilities & Accountabilities

• To provide technical assistance and maintain Yokogawa systems and products at customer sites
• To provide the customer with installation and start up assistance
• To perform administrative duties related to service calls
• Troubleshoots problems on customer systems.
• Corrects problems and repairs as necessary.
• Carrys out preventive maintenance work on assigned service contracts
• Advises customer on site preparation and layout prior to installation
• Supervises system installation
• Performs system start up operations
• Assists customers in the commissioning of processes
• Modifies configuration and updates relevant documentation
• Provides 24 hour service when on call
• Repairs, configures, calibrates, stages and troubleshoots on systems in-house as required
• Reports activities, times, materials and expenses in accordance with requirements
• Performs any other related duties as required.
• Provides Training Courses to End Users based on System Requirements.

Qualification And Experience

• Basic Qualification – Bachelor of Engineering in Instrumentation or Electronics
• Minimum 6 to 9 years’ experience in process industries-preferably Oil & Gas/Petrochemical
• Should have worked as Project/Service engineer on at least medium-sized project [ Mainly DCS / ESD ]
• Installation and commissioning Experience is preferable
• Good communication and inter-personal skills
• Thorough knowledge of standards and practices used in the industry.
• Experience on Yokogawa systems projects mainly DCS / ESD knowledge

Required Competencies / Skills

• Proficient in DCS / ESD systems and SCADA software and PLC based systems
• Basic knowledge of FF (Foundation Fieldbus) including trouble‑shooting and installation
• Basic understanding of Microsoft/ Unix Operating system is desirable
• Basic Networking knowledge including third-party interfaces
• Sound fundamentals of process control technology
• In‑depth knowledge of Yokogawa systems, preferably Yokogawa and third‑party interface.
• Knowledge of IT, Networking basics and Microsoft Applications.
• Progress Reporting and Presentation skills.
• Project Management and Organizational Skills to handle Multiple issues
• Strong Communication and Leadership Skills
• A team player with pleasant people skills.
• Training Capabilities on CVP (Including AD Suite) & ProSafe‑RS

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.

Are you being referred to one of our roles? If so, ask your connection at Yokogawa about our Employee Referral process!