ESD & DCS Service Engineer

Yokogawa; Hilton Head Island (SC); On-site; USD 70,000 - 90,000; Full time

Job summary

Yokogawa, located in Hilton Head Island, South Carolina, seeks dynamic colleagues to provide comprehensive after-sales services for customers. The role requires executing installations, ensuring customer satisfaction, and offering technical support to recover from system failures. Candidates must hold a Bachelor's Degree in Engineering with 3 to 5 years of relevant experience in industrial automation control systems.

Yokogawa values diversity in its workforce and is committed to inclusivity. The environment emphasizes collaboration, integrity, and mutual respect among employees.

Qualifications

• 3 to 5 years experience in Industrial Automation Control systems, preferably with Yokogawa DCS system CS3000.
• Knowledge of Foundation Fieldbus is useful.
• Above 5 years experience for Sr. TSE role.

Responsibilities

• Execute installations and modifications according to work orders.
• Provide on-site service and resolve customer requests according to SLAs.
• Carry out preventative maintenance and routine tasks.

Skills

Control system Application knowledge

Safety application knowledge

Process knowledge

Networking & system knowledge

Education

Bachelor’s Degree in Engineering – Electronics, Electrical, Instrumentation; Chemical, Mechatronics

Job description

Yokogawa, award winner for 'Best Asset Monitoring Technology' and 'Best Digital Twin Technology' at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

Our 18,000 employees work in over 60 countries with one corporate mission, to “co-innovate tomorrow”. We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

Job Purpose

• Execute installations, Online modifications (including S/W & H/W upgrades and rev ups), application change requests and/or other professional services jobs in accordance with work orders and/or customer contracts.
• Respond to allocated trouble request, providing appropriate on-site service of equipment to restoration functionality and provide subsequent resolution according to the customer request and/or contract obligations (including meeting SLAs).
• Carry out on-site preventative maintenance, service actions and other routine tasks according to customer requests and contract obligations.

Key Responsibilities & Accountabilities

• To provide all after-Sales services to Customer.
• Responsible to secure Customer Satisfaction by providing prompt Services and immediate response.
• Accountable for effective technical support to recover from System failures and preventative maintenance.
• Proactive sales promotion of services and spare parts to customers.
• Performs timely reporting to Team leader on the jobs assigned.
• Responsible for follows up and closing of customer service issues.

Qualification and Experience

• Bachelor’s Degree in Engineering – Electronics, Electrical, Instrumentation; Chemical, Mechatronics.
• TSE: 3 to 5 years Experience in Industrial Automation Control systems, Preferably with Yokogawa DCS system CS3000, & ESD system Prosafe RS or any other ESD (Triconnex, IC S etc).
• Knowledge and experience of Foundation Fieldbus will be useful.
• Sr. TSE: Above 5 years experience in Industrial Automation Control systems.

Competencies

• Knowledge of Maintenance & servicing of Control Systems.
• Customer interaction/relationship skills.
• Resolving complaints/interacting.
• Service methodologies.
• Writing & Reporting skills.

Skills

• Control system Application knowledge.
• Safety application knowledge.
• Process knowledge.
• Networking & system knowledge.

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.