Service Engineer

Komatsu; Chicago (IL); On-site; USD 65,000 - 85,000; Full time

Job summary

Komatsu in Chicago, IL is seeking a Service Engineer to troubleshoot, analyze failures, and drive root-cause investigations for construction equipment. You will work with Quality and Global teams to minimize downtime and ensure product reliability in North America.

The role requires strong analytical skills, hands-on diagnostics, field service experience, and the ability to communicate technical findings to cross-functional teams.

Responsibilities

• Technical Service Requests (TSR) - Review and respond to incoming technical service issues to assist

Job description

Job Description

Service Engineer

Posting Start Date: 8/5/26

Job Location (Short): Chicago, Illinois, USA, 60631

Requisition ID: 36448

Onsite or Remote: Onsite Position

Join Komatsu and Be Part of Something Big!

Job Overview

The Service Engineer is responsible for trouble shooting, problem solving, and working with the quality process tominimize the downtime of our construction equipment products (e.g; Quarry and Mining Equipment). This team willprovide feedback to our global manufacturing headquarters (located in Japan) of trends and patterns of theconstruction equipment that may be related to the North American market applications or product quality (Ex:defect in material/workmanship). The Service Engineer will work with the Quality team and investigate the rootcause of certain failures and work through the countermeasures process to ensure product quality. This positionis responsible for determining the differences between a defect in material/workmanship or if the failure was anend user (customer/operator) error. The Service Engineer will also be responsible for troubleshooting a failure. Willuse their analytical and problem-solving skills to review failure trends and determine the root cause.

Key Job Responsibilities

• Technical Service Requests (TSR) - Review and respond to incoming technical service issues to assist