Service Drive Concierge & Customer Experience Specialist

Napleton Nissan; Milwaukee (WI); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Top compensation plans

Family Owned and Operated – 90+ years

Medical, Dental, Vision Insurance

401k

Paid Vacation and Sick Time

Paid Training

Discounts on products, services, and 


Fantastic Growth Opportunities

Job summary

The Ed Napleton Automotive Group is seeking a Service Center Support Associate at Napleton's Lexus of Milwaukee. You will greet customers, support service advisors, perform walk arounds, and help with administrative tasks in a fast-paced dealership environment.

Ideal candidates have a high school diploma, strong customer service experience, and a professional, positive attitude. Valid driver's license and ability to pass background checks are required.

Qualifications

• High school diploma or equivalent.
• Excellent Customer Service experience required.
• Computer and administrative experience are preferred.
• Attention to detail, patience and a positive attitude is a must.
• Valid driver’s license required
• Professional demeanor and work ethic.
• Willingness to undergo a background check in accordance with local law/regulations
• 18+ years of age or older to comply with the company driving policy

Responsibilities

• Greet incoming guests and continue to provide best-in-class customer service to customers and employees alike.
• Communicate with customers in a professional, friendly, and efficient manner.
• Coordinate appointments for our customers.
• Perform vehicle walk arounds in the service drive.
• Assign customers to Service Advisors as needed using computer software.
• Provide various administrative support as it pertains to the store.

Skills

Customer service

Communication

Attention to detail

Patience

Professionalism

Education

High school diploma or equivalent

Tools

Computer experience

Administrative software

Job description

The Ed Napleton Automotive Group is seeking a Service Center Support Associate at Napleton's Lexus of Milwaukee. You will greet customers, support service advisors, perform walk arounds, and help with administrative tasks in a fast-paced dealership environment.

Ideal candidates have a high school diploma, strong customer service experience, and a professional, positive attitude. Valid driver's license and ability to pass background checks are required.