Service Dispatcher / Admin

Guardian Fueling Technologies LLC; Columbia (SC); On-site; USD 40,000 - 50,000; Full time

Job summary

A fuel technology company in Columbia, SC is seeking a Dispatcher to manage emergency and non-emergency calls. The ideal candidate must demonstrate excellent communication skills, multitasking abilities, and the capacity to remain calm under pressure. This full-time position offers competitive benefits, including a 401K match and paid vacation.

Benefits

Comprehensive coverage

401K Match

Paid holidays

Paid vacation

Qualifications

• Proven experience as dispatcher or relevant position.
• Ability to handle high stress and high volume.
• Fast typing with experience in data entry.

Responsibilities

• Receive emergency and non-emergency calls and record significant information.
• Prioritize calls according to urgency and importance.
• Monitor the route and status of field units.

Skills

Communication skills

Multitasking

Organizational abilities

Critical thinking

Tech-savvy with CAD knowledge

Education

High school diploma or equivalent

Job description

Overview

Summary / Objective: The dispatcher in the branch acts as a communication point for emergency and non-emergency calls that come into the branch. The dispatcher will receive requests, transmit messages, and track vehicles. This person must be primarily an excellent communicator and able to remain calm and composed, especially in critical situations. They must be able to multi-task and take the appropriate action with little supervision. The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information.

Responsibilities

• Receive emergency and non-emergency calls and record significant information
• Address problems and requests by transmitting information or providing solutions
• Handle high stress and high volume situations
• Receive and dispatch calls for service needs
• Prioritize calls according to urgency and importance
• Use radio, phone or computer to send technicians, vehicles or other field units to appropriate locations
• Monitor the route and status of field units to coordinate and prioritize their schedule
• Provide field units with information about orders, traffic, obstacles and requirements
• Enter data in computer system and maintain logs and records of calls, activities and other information

Qualifications

• Proven experience as dispatcher or relevant position
• Tech-savvy with knowledge of relevant methods (CAD)
• Ability to handle high stress and high volume
• Fast typing with experience in data entry
• Knowledge of procedures and guidelines for emergency situations
• Proficient in English (oral and written)
• Outstanding organizational and multitasking abilities
• Active listener with excellent communication skills
• Sound judgment and critical thinking
• High school diploma or equivalent required
• High school diploma or GED required; two years of previous experience preferred

Work Environment

This job operates in a warehouse branch environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This position performs much of its work on the telephone (landline and cellular).

Physical Demands

This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

Position Type / Expected Hours of Work

This is a full-time position, M / F.

Travel

No travel is expected for this position.

EEO Statement

As an Equal Employment Opportunity employer, Guardian Fueling Technologies’ policy is to provide equal employment opportunity for all applicants and employees. Guardian Fueling Technologies does not unlawfully discriminate on the basis of race, national origin, sex, pregnancy, color, religion, age, physical or mental disability, legally-protected medical condition, veteran status, marital status, sexual orientation, or any other basis protected by state or federal laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

GFT is a Drug Free Workplace

We offer fantastic benefits that include comprehensive coverage, 401K Match, Paid holidays and Paid vacation.

To ensure every application receives equal attention, all recruiting is managed by our corporate team. Local branches are unable to provide initial application status updates. If your qualifications match our needs, our recruiting team will be happy to reach out to you directly.