Service Dispatcher

Eastern Lift Truck Co.; New Jersey; On-site; USD 45,000 - 65,000; Full time

Job summary

Eastern Lift Truck Co. is looking for a Service Dispatcher for their Piscataway, New Jersey location. This role involves scheduling repairs, dispatching technicians, and providing excellent customer service. Candidates should thrive in a fast-paced environment and have strong multitasking abilities. The company is family-owned and offers competitive compensation and benefits, emphasizing employee value.

Benefits

Medical, dental, vision, and prescription plan

401k with partial company match

Paid vacation and sick days

Paid holidays

Short- & long-term disability

Basic/supplemental life insurance

Qualifications

• Must possess unwavering customer service drive and focus.
• Ability to multi-task and work in a fast-paced environment.
• Must be a team player.

Responsibilities

• Schedule service repairs and dispatch technicians based on various factors.
• Receive service requests from customers and coworkers.
• Enter information into the computer and assist with paperwork.

Skills

Customer Service

Multi-tasking

Team Player

Tools

Microsoft Word

Microsoft Excel

Job description

Posted Tuesday, June 24, 2025 at 4:00 AM

Eastern Lift Truck Co.

Service Dispatcher

Currently, we are seeking a Service Dispatcher to support our Piscataway, New Jersey location. We offer tremendous opportunity for growth, competitive compensation and benefits for individuals who want a career with a great company that maintains a family feel!

Main Duties :

Schedule service repairs and dispatch field service technicians to customer locations for service based on location, skill level of the technicians, and facility response guidelines

Schedule and dispatch planned maintenance to ensure timely completion

Receive service requests from customers and coworkers

Enter information into the computer

Assist with paperwork and prepare reports

May handle registering service vans, scheduling maintenance for the rental fleet, scheduling delivery trucks, and coordination of services with outside vendors

Requirements :

Must possess unwavering customer service drive and focus

Ability to multi-task and work in a fast-paced environment

Must be a team player

Proficient with Microsoft Word and Excel

Medical, dental, vision, and prescription plan. 401k with partial company match, paid vacation and sick days, paid holidays, short- & long-term disability, and basic/supplemental life insurance policies. Who is Eastern Lift Truck Co.?

Eastern Lift Truck Co., is a family-owned company, celebrating over 50 years strong. We provide sales, parts, rentals and service in all areas of the Lift Truck, Material Handling and Allied product business. At Eastern Lift Truck Co. we know that the employees are the ‘heart and soul’ of the company.

“Eastern Lift Truck Co. is an Equal Opportunity/Affirmative Action Employer including Disabled/ Vets ”