Service Director - Funeral Industry

Career Strategies; Los Angeles (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Career Strategies is seeking a Service Director for a respected Los Angeles funeral home. You will oversee all logistics, legal paperwork, and ceremonial details for memorial and burial services while supporting grieving families.

The role emphasizes empathy, strong communication, and meticulous attention to detail. Education in mortuary science or related fields is preferred; licensure is not required but could be highly valued. Schedule: 5 days a week, 40 hours. Salary varies by experience.

Qualifications

• Associate or Bachelor’s degree in mortuary science, business administration, or hospitality.
• Strong empathy and communication skills required.
• Ability to manage logistics, paperwork, and staff.

Responsibilities

• Meet with families to discuss final wishes and services.
• Coordinate logistics for memorials and burials, including venues, clergy, and transportation.
• File death certificates and required documentation.
• Oversee body transfer, preparation, and casketing; embalming if licensed.
• Supervise funeral attendants and manage day-to-day operations.
• Handle crisis management under pressure.

Skills

Empathy

Communication

Organization

Driving Record

Problem Solving

Attention to Detail

Professional Demeanor

Education

Associate or Bachelor’s degree in mortuary science, business administration, or hospitality

Job description

Join a great team as a Service Director in the funeral services industry, with a highly reputable Funeral Home that has cared for the Los Angeles Community & Families in need for decades.

You will manage all logistics, legal paperwork, and ceremonial details for memorial and burial services while supporting grieving families.

Core Responsibilities

• Family Consultation: Meet with families to discuss final wishes, select caskets or urns, plan viewings, and coordinate religious or personal services.
• Logistics Coordination: Schedule venues, clergy, musicians, pallbearers, and transportation for the deceased and mourners. This includes scheduling and setting up flowers, chapels, programs, music selections, caskets and waiting on family members, all to make services meaningful while providing a positive customer service experience.
• Legal Administration: File death certificates, burial permits, and required state or federal documentation.
• Care of the Deceased: Oversee body transfers, preparation, dressing, and casketing (and sometimes embalming, depending on licensure).
• Facility & Staff Management: Supervise funeral attendants, maintain facility appearance, and handle day-to-day business operations.
• Crisis Management: ability to manage stressful situations well and work under pressure.

Qualifications & Requirements

• Education: Associate or Bachelor’s degree in mortuary science, business administration, hospitality.
• Licensure: Position does not require a Funeral Director license but is highly preferred.
• Skills: High levels of empathy, strong communication, organization, and a clean driving record. Strong problem-solving skills. Strong accuracy and attention to detail skills. Professional attitude, demeanor and presentation

We are looking for someone who can care about the needs of the families we serve in a compassionate and empathetic manner; while remaining consistent with high standards and values.

Schedule: 5 days a week/40 hour.

Salary: Depends on experience, but we are looking for someone with either a few year’s experience in funeral services, or someone with no industry experience that has a passion for helping others and a heart of service.