Service Director / Assistant General Manager

Centers Health Care; New York (NY); On-site; USD 85,000 - 95,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a passionate Service Director / Assistant General Manager to lead front-of-house operations. This dynamic role involves overseeing daily service, mentoring staff, and ensuring exceptional guest experiences. With a commitment to hospitality and team development, you will play a crucial part in fostering a welcoming environment and enhancing service standards. Join a vibrant team in Midtown Manhattan where your leadership will make a significant impact on guest satisfaction and operational excellence.

Qualifications

• 3+ years of management experience in upscale dining or hospitality.
• Proven leadership and team development skills.

Responsibilities

• Lead by example with a strong, visible floor presence during service.
• Coach and mentor the front-of-house team to deliver an elevated experience.

Skills

Management Experience

Guest Service Skills

Communication Abilities

Operational Knowledge

POS Systems Experience

Tools

POS Systems

Staff Scheduling Platforms

Job description

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Centers Health Care provided pay range

This range is provided by Centers Health Care. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$85,000.00/yr - $95,000.00/yr

Tabernacle is a dynamic and elevated dining destination located in the heart of Midtown Manhattan. We offer a refined yet inviting experience, blending exceptional service, handcrafted cocktails, and a chef-driven menu. We’re looking for a passionate and experienced Service Director / Assistant General Manager to help lead our front-of-house operations and ensure every guest leaves with a memorable experience.

Job Overview:

The Service Director / Assistant General Manager will oversee daily service operations, lead and develop FOH staff, and support the General Manager in driving excellence across all areas of the restaurant. This role requires hands-on leadership, strong floor presence, and a deep commitment to hospitality and team development.

Key Responsibilities:

• Lead by example with a strong, visible floor presence during service, ensuring every guest receives warm, attentive, and personalized hospitality
• Coach and mentor the front-of-house team to deliver an elevated, seamless dining experience
• Build genuine relationships with guests, fostering a welcoming environment and encouraging repeat business
• Oversee daily service flow, anticipating needs and resolving guest concerns in real time
• Uphold and elevate service standards through regular training, feedback, and hands-on leadership
• Collaborate with the bar and kitchen teams to ensure smooth coordination and timely execution
• Continuously seek ways to enhance the overall guest journey, from arrival to departure

Qualifications:

• 3+ years of management experience in upscale dining or hospitality
• Proven leadership and team development skills
• Exceptional guest service and communication abilities
• Strong floor management and operational knowledge
• Experience with POS systems and staff scheduling platforms
• Availability to work evenings, weekends, and holidays as needed

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing
• Industries: Hospitals and Health Care

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