Service Director

Ladders; United States; Remote; USD 110,000 - 130,000; Full time

Benefits offered by this job

Relocation package

Career advancement opportunities

Ongoing training and development

Job summary

Ladders is seeking a Service Director to run field service operations in a remote-capable role in the United States. You will be the main customer contact, drive service execution, and partner with internal teams to match service strategies to market needs.

A relocation package is available for the Greater Portland area and travel of 40–50% is expected. The role emphasizes talent development, customer satisfaction, and strong leadership across a growing customer base.

Qualifications

• Bachelor's degree or equivalent experience required.
• 5+ years in team leadership and coaching.
• Strong verbal and written communication skills.
• Proven problem-solving and project management abilities.
• Experience managing customer relationships.
• Willingness to relocate to the Portland area; relocation package available.
• Willingness to travel 40–50%.

Responsibilities

• Act as the primary contact for customer concerns and ensure timely resolution of issues.
• Lead and develop Field Engineers, focusing on talent acquisition and performance management.
• Apply best practices to align service strategies with market needs.
• Demonstrate situational awareness to address complex manufacturing processes.
• Serve as a resource for less experienced colleagues and lead small projects.
• Communicate performance expectations and manage sensitive team issues.

Skills

Team leadership

Communication skills

Project management

Problem-solving

Customer relationships

Education

Bachelor's degree

High school diploma + 4+ years experience

Job description

For our client, we are seeking a Service Director to join the team of a leader in the Business Services space.

This role will lead field service operations in a remote-capable environment, with a strong focus on customer response, team development, and service execution. The Service Director will serve as the primary point of contact for customer concerns while ensuring issues are resolved quickly and effectively. This person will also partner with internal teams to align service strategies with market needs and support a growing customer base.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $110,000 – $130,000 annually

Responsibilities

• Act as the primary contact for customer concerns and ensure timely resolution of issues
• Lead and develop Field Engineers, with a focus on talent acquisition and performance management
• Apply best practices to align service strategies with market needs
• Demonstrate situational awareness to address complex manufacturing processes
• Serve as a resource for less experienced colleagues and lead small projects
• Communicate performance expectations and manage sensitive team issues

Qualifications

• Bachelor's degree or equivalent experience; high school diploma/GED with 4+ years of relevant experience
• 5+ years of experience in team leadership and coaching
• Strong verbal and written communication skills
• Proven problem-solving and project management abilities
• Experience managing customer relationships
• Ability to understand and resolve technical and business-related customer issues
• Willingness to relocate to the Greater Portland area; relocation package available
• Willingness to travel 2-3 days per week (40-50% travel)

Benefits

• Relocation assistance provided for out-of-state candidates
• Opportunity to lead and develop a team in a growing market
• Engagement with a diverse range of customers and technical challenges
• Potential for career advancement within a supportive company culture
• Access to ongoing training and professional development opportunities

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.