Assistant General Manager

Restaurant Associates; New York (NY); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

Retirement Plan

Paid Time Off

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Job summary

A leading dining and event catering provider is seeking a Service Director to lead the service team at a prestigious venue in New York City. Responsibilities include managing service delivery, fostering strong guest relationships, and ensuring adherence to high standards of hospitality. The ideal candidate will have over 5 years of leadership experience in luxury dining, exceptional training skills, and the ability to inspire a team. Competitive benefits and opportunities for professional growth are offered.

Qualifications

• 5+ years of leadership experience in fine dining or luxury hospitality.
• Exceptional leadership and training skills with the ability to inspire teams.
• Mastery of fine dining service standards and table-side presentation.

Responsibilities

• Lead the service team and ensure seamless coordination across outlets.
• Oversee all aspects of service delivery and maintain exacting standards.
• Manage recruitment, onboarding, and development for all FOH staff.

Skills

Leadership experience in fine dining

Training and coaching skills

Guest relationship management

Communication skills

Organizational abilities

Job description

Service Director – Restaurant Associates

Join to apply for the Service Director role at Restaurant Associates, the industry’s leading provider of dining and event catering for some of the nation’s most prestigious museums, performing arts centers, and corporations.

We are seeking an experienced and refined Service Director to join the leadership team at Marcel, the new cultural destination from Roman and Williams in partnership with Sotheby’s, located in the iconic Breuer building on Madison Avenue. Marcel is more than a restaurant; it is a multi‑faceted experience with multiple outlets. Together, these outlets form a destination where hospitality, cuisine, design, and art converge.

What you’ll do:

• Lead, train, and inspire the service team across all outlets, ensuring seamless coordination and consistency
• Oversee all aspects of service delivery, from pre‑shift preparation through post‑service review, maintaining exacting standards at every touchpoint
• Partner with the General Manager, Executive Chef, and Beverage Director to align culinary and service experiences
• Refine and enforce all service standards, steps of service, and guest engagement protocols, ensuring each moment reflects Marcel’s refined hospitality
• Manage recruitment, onboarding, and development for all FOH staff, fostering a culture of excellence, respect, and continuous learning
• Maintain strong guest relationships, anticipating needs, personalizing experiences, and ensuring loyalty through attentiveness and grace
• Oversee scheduling, floor coverage, and labor management in alignment with operational and financial goals
• Collaborate with the events team to ensure flawless execution of private, semi‑private, and hosted experiences
• Uphold all safety, sanitation, and compliance standards for FOH operations

What we’re looking for:

• 5+ years of leadership experience in fine dining or luxury hospitality, with at least 2 years in a senior service or operations management role
• Exceptional leadership and training skills with a natural ability to inspire and coach teams
• Mastery of fine dining service standards, table‑side presentation, and guest recognition practices
• Deep understanding of wine, beverage, and food pairing etiquette
• Proven success managing high‑volume operations while maintaining refined precision and grace
• Excellent communication and interpersonal skills, with a polished, professional presence
• Strong organizational, administrative, and financial management abilities
• Flexibility to work nights, weekends, and holidays in alignment with hospitality operations

Benefits

• Medical
• Dental
• Vision
• Life Insurance / AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Equal Opportunity Employer Statement

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, and requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications

Applications are accepted on an ongoing basis. Restaurant Associates maintains a drug‑free workplace. Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

Contact

Req ID: 1488509

Michael Abbey