Service Desk Technician Level 3 – MSP

Jobtailor

Cincinnati (OH)

On-site

USD 52,000 - 72,000

Full time

4 days ago

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Job summary

Jobtailor in Cincinnati, OH is seeking an on-site IT support specialist to provide technical assistance to end users and clients. You will troubleshoot Windows and server issues, install servers and firewalls, and document work while ensuring customer satisfaction.

The role requires 3–5 years in technical support, willingness to learn, and hands-on experience with VPN, printers, and network problems. Candidates should live near Cincinnati and be prepared for overtime as needed.

Qualifications

3–5 years in technical support or IT industry.
Willingness to learn and grow with team members/co-workers.
Strong Windows troubleshooting and problem-solving skills.
Experience with firewalls and network troubleshooting.
A+ / MCP / MCSE certifications are preferred but not mandatory.

Responsibilities

Provide technical support to customers and resolve end-user tickets.
Go on-site to client locations and install servers/firewalls.
Troubleshoot Windows, server, printer, and network issues.
Document work and maintain detailed records.
Ensure customer satisfaction and escalate complex problems as needed.

Skills

Technical Support

Troubleshooting

Server Installation

Firewall Installation

User Account Creation

Virus Removal

Network Printer Troubleshooting

Internet Connectivity

FTP File Transfers

Remote Desktop

Education

A+

MCP

MCSE

Tools

Kaseya

Windows OS

VPN

Bluetooth devices

Terminal Services

Job description

Provide technical support and take care of customers
Go on-site to client locations
Resolve customer issues and troubleshoot end-user tickets
Install servers and firewalls
Prioritize support requests
Troubleshoot Windows, server, printer, internet, FTP, webmail, mapped drive, logon script, user account, malware, permissions, wireless, Bluetooth, VPN, remote desktop, terminal services, and remote web workplace issues
Document work and maintain detailed records
Ensure customer satisfaction
Resolve and elevate server and networking issues when needed
Handle emergencies, heavy workloads, or other issues requiring overtime

Requirements

3-5 years in the technical support field, support desk, and IT industry
Willingness to learn and grow with team members/co-workers
Strong Windows troubleshooting and problem-solving skills
Some server troubleshooting and problem-solving skills experience
Experience with firewalls
Experience troubleshooting local and network printer issues
Experience with internet connectivity, FTP file transfers, and webmail access
Experience troubleshooting mapped drive connection issues and logon scripts
Ability to create new user accounts
Experience troubleshooting virus-infected workstations and laptops
Knowledge of file rights, folder permissions, offline folders, and remote file sharing
Experience with wireless access, wireless peripherals, and Bluetooth devices
Experience with VPN connections, remote desktop, terminal services, and remote web workplace
Previous experience using Kaseya family of products is a plus
Client on-sites are required; must live in or near Cincinnati, Ohio
A+, MCP, and MCSE certifications are preferred but not mandatory

Core Competencies

Demonstrates strong technical support capabilities with expertise in troubleshooting Windows environments, server issues, and network connectivity. Proficient in customer service and maintaining detailed documentation while ensuring client satisfaction.

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