Service Desk Technician I

Mytech Partners; San Antonio (TX); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Vacation time (12 days)

Sick leave (6 days)

Volunteer time (8 hours)

Medical, dental, vision coverage

Life insurance

STD & LTD

Professional development plan

401k with company match

Profit sharing

Job summary

Mytech Partners seeks a Service Desk Technician I in San Antonio, TX. The role focuses on remote support for our managed clients’ end users within the Help Desk team, handling service requests and troubleshooting issues.

Occasional after-hours on-call may be required. You will document steps and resolutions, collaborate with teammates, and assist in disaster recovery and routine maintenance to ensure client networks stay secure and available.

Qualifications

• Prior industry experience desired, specifically supporting Microsoft-based workstations.
• Ability to concisely document processes, issues, resolutions; strong writing skills required
• Ability to respond with a sense of urgency
• Strong problem solving and critical thinking abilities
• Ability to successfully and effectively work independently and within a team structure
• Self-motivated and responsive to management and clients
• Exceptional ability to develop productive and positive customer relationships

Responsibilities

• Remote support of Mytech Partner’s managed services clients during business
• Respond to client service requests
• Troubleshoot client technical issues
• Answer phone calls and assist with after-hours emergency support
• Assist in disaster recovery and emergency situations
• Perform scheduled maintenance for client networks
• Assist with application updates, platform upgrades, and patching
• Document all steps taken and issue resolution

Skills

Remote support

Microsoft-based workstations

Documentation

Customer service

Team collaboration

Job description

Service Desk Technician I

Department: Service

Employment Type: Full Time

Location: San Antonio, TX

Compensation: $19.23 - $26.44 / hour

Description

The main focus of this position is to remotely support our managed clients' end users. This position will be part of our Help Desk Team and will work together to execute the primary duties and responsibilities of the department. There will be certain tasks that require time spent outside of standard business hours, such as an on-call rotation.

Key Responsibilities

• Remote support of Mytech Partner’s managed services clients during business
• Respond to client service requests
• Troubleshoot client technical issues
• Answer phone calls and assist with after-hours emergency support
• Assist in disaster recovery and emergency situations
• Perform scheduled maintenance for client networks
• Assist with application updates, platform upgrades, and patching
• Document all steps taken and issue resolution

Experience

• Prior industry experience desired, specifically supporting Microsoft-based workstations
• Ability to concisely document processes, issues, resolutions; strong writing skills required
• Ability to respond with a sense of urgency
• Strong problem solving and critical thinking abilities
• Ability to successfully and effectively work independently and within a team structure
• Self-motivated and responsive to management and clients
• Exceptional ability to develop productive and positive customer relationships

Benefits

Mytech offers a comprehensive benefits package which includes:

• 12 days of accrued vacation in your first year
• 6 days Sick time
• 8 hours of volunteer time
• Medical, Dental, and Vision fully covered options for employee coverage
• Company paid Life, STD, and LTD
• Professional Development Plan
• 401k with company match
• Profit Sharing