Service Desk Technician

TEKsystems; Louisville (KY); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading IT services company in Louisville, KY is seeking a Service Desk Technician to maintain and support kiosk hardware in a fast-paced racing environment. The ideal candidate will have strong customer support and troubleshooting skills, and work directly with users to resolve technical issues effectively. This full-time position offers competitive pay and various benefits including medical, dental, and vision coverage.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Transportation benefits

Time Off/Leave

Qualifications

• Proven expertise in help desk, service desk, and customer support roles.
• Strong troubleshooting skills across hardware/software environments.
• Adaptable mindset and openness to taking on new responsibilities.

Responsibilities

• Maintain and support kiosk hardware in live racing environments.
• Provide front-line help desk and service desk assistance.
• Troubleshoot technical issues swiftly and effectively.
• Deliver high-quality support to end users and staff.

Skills

Customer support skills

Troubleshooting skills

Ability to work in fast-paced environments

Job description

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Overview

We’re seeking a Service Desk Technician to provide hands-on assistance for hardware and service desk operations focused on interactive racing kiosks. This role involves active troubleshooting, high-level support, and a strong customer service mindset.

Key Responsibilities

• Maintain and support kiosk hardware in live racing environments
• Provide front-line help desk and service desk assistance
• Troubleshoot technical issues swiftly and effectively
• Deliver high-quality support to end users and staff
• Ensure seamless performance during high-traffic racing days
  
  
  

Qualifications

• Proven expertise in help desk, service desk, and customer support roles
• Strong troubleshooting skills across hardware/software environments
• Adaptable mindset and openness to taking on new responsibilities
• Comfortable working in fast-paced, high-attendance event settings
  
  
  

Pay And Benefits

The pay range for this position is $17.00 - $18.75/hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

Available For This Temporary Role May Include The Following

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  
  

Workplace Type

This is a fully onsite position in Louisville,KY.

Application Deadline

This position is anticipated to close on Aug 12, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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