Service Desk Technician

Vaco Recruiter Services; Irvine (CA); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading recruitment service is seeking a Service Desk Technician in Santa Fe Springs, CA. This role involves providing hands-on technical support for hardware and software issues within a fulfillment center, ensuring smooth operations during peak season. Ideal candidates will have over 3 years of experience in helpdesk roles and strong troubleshooting skills in Windows and macOS environments. This position offers an excellent opportunity to contribute in a dynamic team environment.

Benefits

Medical benefits

Dental benefits

Vision benefits

401(k) retirement plan

Discretionary bonuses

Qualifications

• 3+ years of experience in Helpdesk or Service Desk (preferred).
• Strong troubleshooting skills across Windows and macOS environments.
• Excellent communication and customer service skills.

Responsibilities

• Provide onsite technical support for hardware, software, and network issues.
• Troubleshoot and resolve desktop, laptop, mobile device, and printer problems.
• Support warehouse management systems and other operational technologies.

Skills

Troubleshooting skills

Customer service skills

Knowledge of Windows environments

Knowledge of macOS environments

Resourcefulness

Tools

Windows

macOS

RF scanners

Warehouse management systems (WMS)

Job description

Job Title: Service Desk Technician
Job Type: 3.5 month contract
Location: Santa Fe Springs, CA
Schedule: Onsite 5 days/week, Overnight 9:00 PM – 5:30 AM, Thursday-Monday

About the Role
Our client, a leading fashion brand, is seeking a proactive Service Desk Technician to support their fulfillment and distribution center during peak season. This is a hands-on role where you’ll join a collaborative and long-tenured IT team, ensuring that the technology powering daily operations runs smoothly.

Responsibilities

• Provide onsite technical support for hardware, software, and network issues within the fulfillment and distribution center.
• Troubleshoot and resolve desktop, laptop, mobile device, printer, and peripheral equipment problems.
• Support warehouse management systems (WMS), RF scanners, and other operational technologies used in fulfillment workflows.
• Escalate complex issues to higher-level support teams or vendor partners as needed.
• Maintain accurate documentation of issues, resolutions, and equipment inventory.
• Collaborate closely with the Service Desk team to ensure consistent service quality and minimize downtime.
• Assist with system updates, patches, and preventive maintenance tasks.

Must Have:

• 3+ years of experience in Helpdesk or Service Desk (Service Desk preferred).
• Strong troubleshooting skills across Windows and macOS environments.
• Excellent communication and customer service skills.
• Resourceful, fast learner, with the ability to engage directly with end users.

Preferred:

• Experience in distribution, fulfillment, or manufacturing environments.
• Familiarity with warehouse management systems (WMS/WES), RF scanning devices, or supply chain technology.
• Knowledge of Microsoft Office Suite and common business applications.

Why You’ll Love This Role

• Join a collaborative IT team with strong tenure and institutional knowledge.
• Gain experience in high-volume, high-impact operational support during a critical business season.
• Contribute in a dynamic, hands-on role where your work directly impacts operational efficiency.

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan.