Service Desk Team Lead - Drive Performance & Support

Monogram Health; Tempe (AZ); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, and vision

401k with employer match

Paid holidays

Flexible vacation

Parental leave

Job summary

Monogram Health is seeking a Service Desk Team Lead to oversee daily operations, ensuring timely and effective resolution of technical issues while delivering exceptional customer support. The role combines leadership, process management, and hands-on expertise to drive service excellence and continuous improvement.

You will supervise and mentor a team of technicians, manage scheduling and workload, and conduct performance evaluations.

Qualifications

• Leadership, mentoring, and people development experience.
• Strong communication and conflict-resolution skills.
• Ability to analyze metrics and drive performance improvements.

Responsibilities

• Supervise, mentor, and support a team of Service Desk Technicians.
• Manage scheduling, workload distribution, and performance evaluations.
• Provide training, guidance, and development opportunities.

Skills

Leadership

Communication

Conflict resolution

Metrics analysis

Education

High school diploma

Tools

Freshservice

ServiceNow

Jira

Zendesk

Job description

Monogram Health is seeking a Service Desk Team Lead to oversee daily operations, ensuring timely and effective resolution of technical issues while delivering exceptional customer support. The role combines leadership, process management, and hands-on expertise to drive service excellence and continuous improvement.

You will supervise and mentor a team of technicians, manage scheduling and workload, and conduct performance evaluations.