Service Desk Support I

HellermannTyton North America; Romeoville (IL); On-site; USD 38,000 - 52,000; Full time

Job summary

HellermannTyton North America is seeking an IT Service Desk Support I to provide first-line technical support for end users in our Romeoville, IL site. Reporting to the End User Services Manager, you will help maintain IT compliance and contribute to daily operations.

Responsibilities include desktop/laptop deployment, basic mobile device support, and basic issue diagnosis with guidance. Ideal candidates have 1–2 years IT support experience and a HS diploma.

Qualifications

• High school diploma or equivalent; an Associate degree in IT is preferred.
• 1–2 years of IT support experience or related field.
• Basic hands-on experience with Microsoft Windows OS and networked printers/scanners.

Responsibilities

• Provide first-line IT support to end users and troubleshoot hardware and software issues.
• Assist with desktop/laptop deployment and configuration.
• Escalate complex issues to higher-level teams as needed.
• Maintain user documentation and assist with account management.

Skills

Desktop hardware

Printer and peripherals

Teamwork

Verbal and written communication

Education

High school diploma or equivalent

Associate degree in Information Technology preferred

Tools

KACE

ServiceNow

Job description

Job Summary

Reporting to the End User Services Manager, the IT Service Desk Support I provides first-line technical support to end users. This position helps maintain HellermannTyton’s IATF16949/ISO9001 Quality and ISO14001 EMS certifications by following all corporate policies, procedures, work instructions, and documentation standards.

Job Summary

Reporting to the End User Services Manager, the IT Service Desk Support I provides first-line technical support to end users. This position helps maintain HellermannTyton’s IATF16949/ISO9001 Quality and ISO14001 EMS certifications by following all corporate policies, procedures, work instructions, and documentation standards.

Essential Functions

• Assist with the installation, configuration, and support of desktops, laptops, and thin clients.
• Prepare and deploy computer equipment with standard software and configurations.
• Set up and provide basic troubleshooting for mobile devices.
• Diagnose and resolve routine hardware and software issues using manuals or under supervision.
• Create and update user documentation for hardware and software systems.
• Assist with managing user accounts and basic access permissions as directed.
• Provide support for break/fix issues, software installations, and hardware repairs under guidance.
• Escalate complex issues to Service Desk Support II or other IT teams as needed.
• Work with the Managed Service Provider (MSP) for account creation, mailbox setup, password resets, and security changes as instructed.

Other Functions

• Perform other tasks and responsibilities as assigned.

Success in This Role Includes

• Basic knowledge of desktop and laptop hardware, printers, thin clients, and peripherals.
• Familiarity with Microsoft Windows 11, Microsoft 365 Office Suite, and common third-party applications.
• Exposure to IT Service Management tools such as KACE or ServiceNow is a plus.
• Good verbal and written communication skills.
• Ability to follow instructions and work effectively in a team environment.

What You’ll Bring

• High school diploma or equivalent; Associate degree in Information Technology preferred.
• 1–2 years of experience in IT support or a related field.
• Basic hands-on experience with Microsoft Windows OS and networked printers/scanners.
• Valid driver’s license, adequate insurance, and a clean driving record.

By applying for a position with HellermannTyton, you understand that should you be made an offer, it will be contingent on your undergoing and successfully completing a background check through the use of our 3rd party supplier. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, criminal check, driving history, and drug test. You will be notified during the hiring process of which checks are required by the position.

HellermannTyton Corporation is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.