Service Desk Specialist (Fully Remote)

Cyber Advisors; United States; Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health and dental insurance

401k with employer matching

Paid time off for continuing education

Disability and life insurance

Vacation days (8)

Job summary

Cyber Advisors, a technology consulting and managed services firm, is seeking an IT help desk specialist. You will field requests via phone, email, and chat, triage issues, diagnose problems, and escalate when needed.

The role requires a CS degree or equivalent, strong experience with Windows and MacOS in a domain environment, and familiarity with Windows Server, Active Directory, and Office 365. Benefits include employer‑paid health and dental insurance, 401k with employer matching, and 8

Qualifications

• Degree in computer science or equivalent work experience.
• Experience with Windows and MacOS in a domain environment.
• Experience with Windows Server, Active Directory, and Office 365.

Responsibilities

• Field incoming help requests via telephone, e-mail, and chat in a professional and courteous manner.
• Prioritize tickets and escalate as needed per guidelines.
• Apply diagnostic utilities to aid in troubleshooting and test fixes to resolve problems.

Skills

Windows operating systems

MacOS

Active Directory

Office 365

Basic networking troubleshooting

Education

Degree in Computer Science or equivalent

Microsoft certifications preferred

Tools

Ticketing system

Job description

• Field incoming help requests from end users via telephone, e-mail (through the ticketing system), and chat in a professional and courteous manner.
• Prioritize and work tickets, escalating to the appropriate client or internal team as needed while following contractual guidelines.
• Apply diagnostic utilities to aid in troubleshooting and test fixes to ensure problems are resolved.

Requirements:

• Degree in computer science or equivalent work experience, with Microsoft or relevant certifications preferred.
• Significant experience with desktop operating systems in a domain environment, including Microsoft Windows and Apple MacOS.
• Experience with Windows Server, Active Directory, Office 365, and basic networking troubleshooting.

Compensation and Benefits:

• Competitive salary depending on skills and experience, with 8 paid vacation days and PTO.
• Employer-paid Health and Dental Insurance for CA employees, plus 401k with employer matching.
• Paid time off for continuing education, disability and life insurance, and great career advancement opportunities.

Cyber Advisors provides technology consulting and managed services to a dynamic customer base, focusing on growth and learning. The company emphasizes a healthy work-life balance and a collaborative, team-oriented culture with opportunities for career advancement.