Service Desk Specialist

TEKsystems; Reston (VA); Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Paid time off (PTO)

Disability coverage

Job summary

This TEKsystems contract role is based out of Reston, VA and supports a 24x7x365 end-user help desk for 25k+ internal users. The role covers phone, email, and chat-based resolutions for a range of IT issues including VPN, M365, Outlook/Exchange, and AD account management.

Ideal candidates will have strong customer service and troubleshooting skills, experience with Active Directory and Office 365, and be eligible for a Public Trust clearance in the future.

Qualifications

• Experience providing Tier 1 IT support via phone, email and chat.
• Proficiency with Microsoft 365, Active Directory and password resets.
• Eligible for Public Trust level clearance in the future.

Responsibilities

• Provide 1st line end-user support for 25k+ users via phone, email and chat.
• Resolve issues related to network connectivity, VPN, M365 and Outlook/Exchange.
• Create and manage AD accounts, password resets and relevant troubleshooting.
• Work in a 24x7x365 operation with flexible shift schedules.

Skills

Help desk

Troubleshooting

Customer service

Active directory

Office 365

Tools

Microsoft Active Directory

Entra ID (Azure AD)

DFS

PowerShell

Exchange Server

Job description

Description

This team is a 24x7x365 support desk that provides critical end user support for the 25k+ internal users at SAIC as well as overflow support for numerous programs for external customers. The Service Desk Analyst will be responsible for providing excellent customer service and problem resolution via phone, email, and chat. T1 support commonly address issues such as network connectivity, VPN, M365, Outlook/Exchange, Active Directory account creation and password resets, and other issues.

Given the 24x7 operation, shift flexibility will be required for this role. A clearance is not required to start, but will be obtained in the future so candidates must be eligible for a Public Trust level clearance.

Skills

Help desk, Troubleshooting, Customer service, Active directory, Office 365

Top Skills Details

Help desk,Troubleshooting,Customer service,Active directory,Office 365

Additional Skills & Qualifications

Microsoft Active Directory, Entra ID (Azure Ad), and DFS experience, PowerShell. IT IL v3 or v4 Foundations.

Microsoft Exchange Server-based email using Outlook, Office 365 administration.

Job Type & Location

This is a Contract position based out of Reston, VA.

Pay And Benefits

The pay range for this position is $18.00 - $18.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Reston, VA.

Application Deadline

This position is anticipated to close on Oct 30, 2026.

Workplace Type

This is a fully remote position.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.