Service Desk Specialist

Grande Custom Ingredients Group; Fond du Lac (WI); On-site; USD 52,000 - 72,000; Full time

Job summary

Grande Custom Ingredients Group is seeking a Service Desk Support Specialist in Fond du Lac, WI. You will be the first point of contact for technology support, handling Level 1 & 2 issues across desktops, laptops, mobile devices, printers, and applications.

You will troubleshoot problems, support device deployments, software installs, VPN/MDM, and asset tracking while mentoring teammates and contributing to security initiatives. Flexibility to travel between facilities is required.

Qualifications

• 2-year associate degree in Information Systems, Computer Science or related field required.
• Minimum of 3 years of related technical support experience.
• Proficient in using and supporting Microsoft Office Products.
• Strong communication, problem-solving and analytical skills.
• Ability to relate technical concepts to non-technical people.

Responsibilities

• Provide Level 1 & 2 support for desktops, laptops, mobile devices, printers, conferencing technology, business applications, network services and user accounts.
• Troubleshoot and resolve technical issues, ensuring strong first-contact resolution.
• Assist with device deployments, software installations, VPN and mobile device management.
• Maintain asset tracking and documentation; share knowledge across teams.
• Mentor less experienced teammates and participate in security and disaster recovery initiatives.

Skills

Communication skills

Problem solving

Analytical thinking

Questioning skills

Education

Associate degree in Information Systems / Computer Science

Bachelor’s degree (preferred)

ITIL Foundations Certificate (preferred)

Tools

Microsoft Office

Job description

Why Grande?

With more than 80 years of crafting “The Finest Italian Cheeses Money Can Buy”, Grande is a leader in the industry! Whether partnering with independent pizzerias from coast-to-coast to ensure they’re delivering the very best pizza to their customers or assisting our food manufacturing partners in delivering specialty whey ingredient solutions, our commitment to quality can’t be matched. While Grande’s reputation of excellence in the market is important, we believe our commitment to our workplace and community culture is of equal merit – our Associates come first at Grande. To complement our industry-leading benefits, Grande puts an emphasis on your career growth opportunities, while always promoting a positive work/life balance and supporting the communities in which we live and work. If you want to learn more about our company – what we do and how we go about it – or learn more about our beautiful, state-of-the-art corporate headquarters, visit www.grande.com.

• Low-cost onsite clinics.
• Free onsite fitness center.
• Free healthy snacks throughout facility.
• Health and wellness reimbursement program.
• Relaxation rooms (based on location).
• Coffee and gelato bar (based on location).
• State of the art corporate building: https://www.grande.com/careers/#office

Why Fond du Lac?

In Fond du Lac (FDL) you get the full four-season experience – warm in the summer with highs reaching into the 80s and plenty of sunshine for golf, biking, camping and live music under the open sky, and brisk air in the winter with average temps in the 20s and ample snow for snowmobiling, cross‑country skiing, ice fishing and winter festivals. The greater FDL area (population 43,000) is easy to get around and roughly an hour drive to almost all major metros in the state (Milwaukee, Madison and Fox Cities/Green Bay). We’ve been rated “Top 100” in job growth among small U.S. metro areas. Additionally, our cost of living is 4% below the national average and you’ll pay 21% less for housing, rent and property taxes compared to the rest of the country. From wonderful educational partners (public and private K12 schools and three local colleges/universities), a plethora of things to do/see, and a vibrant business and commerce community…learn more about how you can call Fond du Lac, HOME!

Job Details

Description

With more than 80 years of crafting “The Finest Italian Cheeses Money Can Buy”, Grande is a leader in the industry! Whether partnering with independent pizzerias from coast-to-coast to ensure they’re delivering the very best pizza to their customers or assisting our food manufacturing partners in delivering specialty whey ingredient solutions, our commitment to quality can’t be matched. While Grande’s reputation of excellence in the market is important, we believe our commitment to our workplace and community culture is of equal merit – our Associates come first at Grande. To complement our industry-leading benefits, Grande puts an emphasis on your career growth opportunities, while always promoting a positive work/life balance and supporting the communities in which we live and work. If you want to learn more about our company – what we do and how we go about it – or learn more about our beautiful, state‑of‑the‑art corporate headquarters, visit www.grande.com.

Did we convince you yet? If not check out our unique benefits:

• Low-cost onsite clinics.
• Free onsite fitness center.
• Free healthy snacks throughout facility.
• Health and wellness reimbursement program.
• Associate cheese purchasing program.
• Two-year mentorship program.
• Relaxation rooms (based on location).
• Coffee and gelato bar (based on location).
• State of the art corporate building: https://www.grande.com/careers/#office
• Paid Parental Leave

Why Fond du Lac?

In Fond du Lac (FDL) you get the full four-season experience – warm in the summer with highs reaching into the 80s and plenty of sunshine for golf, biking, camping and live music under the open sky, and brisk air in the winter with average temps in the 20s and ample snow for snowmobiling, cross‑country skiing, ice fishing and winter festivals. The greater FDL area (population 43,000) is easy to get around and roughly an hour drive to almost all major metros in the state (Milwaukee, Madison and Fox Cities/Green Bay). We’ve been rated “Top 100” in job growth among small U.S. metro areas. Additionally, our cost of living is 4% below the national average and you’ll pay 21% less for housing, rent and property taxes compared to the rest of the country. From wonderful educational partners (public and private K12 schools and three local colleges/universities), a plethora of things to do/see, and a vibrant business and commerce community…learn more about how you can call Fond du Lac, HOME!

Job Summary

Join our Business Technology (BT) team as a Service Desk Support Specialist, where you’ll serve as a critical first point of contact for technology support across the organization. In this hands‑on role, you will provide exceptional Level 1 & 2 support for desktops, laptops, mobile devices, printers, conferencing technology, business applications, network services, and user accounts. You will troubleshoot and resolve technical issues, deliver outstanding customer service, and drive strong first‑contact resolution results while ensuring users remain productive and connected.

The ideal candidate is a customer‑focused problem solver with strong technical aptitude, excellent communication skills, and a passion for continuous improvement. Beyond incident resolution, you will support device deployments, software installations, VPN and mobile device management, asset tracking, documentation, and knowledge sharing. You’ll collaborate across BT teams, contribute to security and disaster recovery initiatives, mentor less experienced team members, and help maintain reliable technology services in a fast‑paced environment. Flexibility to travel between facilities and respond to urgent support needs outside normal business hours is required.

What You Need To Be Considered For The Role

• 2 Year / Associate Degree in Information Systems, Computer Science or other related field required. An equivalent level of education and experience may be considered.
• Minimum of three (3) years of related technical support experience required.
• Proficient in using and supporting Microsoft Office Products.
• Ability to relate technical concepts to non‑technical people.
• Ability to comprehend complex environments.
• Skilled in asking inquisitive questions to help resolve issues.

Preferred

• 4 Year / Bachelors Degree in Information Systems, Computer Science or other related field preferred.
• ITIL Foundations Certificate desired