Service Desk Representative - Call Center Based

Remote Jobs; Oklahoma City (OK); Remote; USD 30,000 - 40,000; Full time

Job summary

A remote customer service company is hiring for a position where you will assist customers via inbound calls. This role requires strong communication skills and a high school diploma or GED. You can enjoy benefits like flexible scheduling, paid training, and opportunities for career advancement, all from the comfort of your home.

Benefits

Flexible schedule options

Paid training

Telehealth benefits

Paid time off

Qualifications

• Must be at least 18 years of age.
• Authorized to work in the United States.
• U.S. resident (excluding certain states).

Responsibilities

• Handle inbound calls to assist customers.
• Document and resolve customer needs accurately.
• Follow established communication protocols.
• Participate in certification courses.
• Meet performance targets professionally.

Skills

Strong communication skills

Active listening skills

Basic computer knowledge

Typing ability

Bilingual (Spanish)

Education

High school diploma or GED

Job description

Overview

Why consider this job opportunity:

• Flexible schedule options that allow for work-life balance
• Paid training provided after client certification
• Opportunity for career advancement within the organization
• Access to telehealth benefits for employee wellness
• Work remotely from the comfort of your own home
• Paid time off to support personal needs and well-being

What to Expect

(Job Responsibilities)

• Handle inbound calls to assist customers with questions, concerns, or product/service issues
• Use provided tools to accurately document and resolve customer needs
• Follow established protocols for communication and case handling
• Participate in required certification courses for client assignments
• Deliver service in a professional and brand-aligned manner while meeting performance targets

What is Required

• High school diploma or GED required
• Must be at least 18 years of age
• Authorized to work in the United States
• U.S. resident (excluding residents of CA, CO, CT, MA, MD, NY, OR, WA, or WI)
• Strong communication and active listening skills

How to Stand Out

• Prior customer service or call center experience is a plus
• Basic computer knowledge and typing ability
• Spanish language skills are a bonus

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.