Service Desk Representative

Peninsula Jewish Community Center; Foster City (CA); On-site; USD 20,457 - 29,136; Full time

Job summary

Peninsula Jewish Community Center in Foster City, CA is seeking a Service Desk Representative to deliver exceptional member service at the front desk.

The role focuses on greeting members, checking in, answering calls, scheduling appointments, assisting with purchases, and guiding members to appropriate services while supporting a friendly, welcoming environment.

Qualifications

• Minimum GED/High School Diploma or 18+ years old.
• Strong written and verbal communication skills.
• Customer service oriented with attention to detail.
• Ability to multi-task in a fitness club environment.

Responsibilities

• Greet members and handle check-in efficiently.
• Answer calls and direct inquiries.
• Schedule massage appointments in person or by phone.
• Assist with purchases of retail goods and club services.
• Present membership information and refer to Membership Sales.
• Collaborate with all departments as a TEAM.
• Maintain knowledge of PJCC programs and activities.
• Promote club services and keep facilities stocked and clean.
• Maintain communication log and lost & found ledger.
• Handle member injury/illness incident reporting.

Skills

Customer service

Communication skills

Detail oriented

Multi-tasking

Basic computer skills

Basic accounting skills

AED/CPR/First Aid certified

Education

High School Diploma or equivalent

Job description

Job Location: Peninsula Jewish Community Center - Foster City, CA 94404

Salary Range: $18.00 - $18.00 Hourly

Summary: The Service Desk Representative is a high-profile customer service position delivering beyond our member's expectations. They contribute to member retention, as well as new membership sales. This person has the responsibility of being responsive to members; checking members in and acting as a resource for members' needs of goods and services while in the club facilities. The Service Desk Representative acts as the Center's first line of communication with members and creates a friendly and welcoming environment.

Essential Duties and Responsibilities

• Greets members/guests enthusiastically and efficiently handle the check‑in process
• Answers telephone and field calls
• Schedules massage appointments either in person or by phone
• Assists members with purchases of retail goods and club services
• Present membership information to prospective members, as well as refer them to Member Sales Department
• Works as a TEAM with all other departments

Other Functions

• Be knowledgeable about all programs and activities offered by PJCC
• Promotes club services and activities
• Assists with keeping the club well stocked and clean
• Maintains communication log and lost & found ledger
• Handles member injury and illness incident reporting

Available Shifts

• Monday - Thursday: 5:00pm - 10:00pm
• Friday - Saturday: Between 7:00am - 7:00pm
• Sunday: Between 7:00am - 6:00pm

Qualifications

What We're Looking For:

• Minimum GED/High School Diploma or 18+ years old
• Must be detail oriented, organized and highly responsive with a commitment to customer service
• Strong written and verbal communication skills
• Basic accounting skills, customer service skills, results oriented, basic computer skills, ability to multi-task, and commitment to the fitness industr
• AED/CPR/First Aid Certified, preferred

Education

High School diploma or equivalent

Physical and Working Conditions

• Ability to stand for several hours; ability to lift 25 lbs
• Fitness club environment.
• Must follow OSHA and PJCC safety standards