Fitness Center Member Support

JCC Association of North America; Los Gatos (CA); On-site; USD 22,041 - 24,108; Part time

Job summary

The JCC Association of North America in Los Gatos is hiring a Front Desk Attendant for the Addison-Penzak Jewish Community Center. This role welcomes members and guests, provides information, and assists with access to facilities. Ideal candidates have strong customer service skills, attention to detail, and a positive attitude. Availability during business hours with occasional evenings/weekends is required. Join a community-focused team dedicated to creating a welcoming environment rooted in Jewish values.

Qualifications

• Strong customer service experience preferred.
• Ability to follow changing directives and communicate impacts clearly.
• Exceptional attention to detail and follow-through.

Responsibilities

• Meet, greet, and provide information to every member/guest.
• Check-in guests using the automated reservation system.
• Assist members/guests by providing guidance services and information.

Skills

Customer service experience

Attention to detail

Communication skills

Ability to multitask

Job description

Location and Job Title:

Fitness Center Member Support – Jewish Silicon Valley / Addison-Penzak JCC
14855 Oka Road
Suite 200
Los Gatos, CA 95032

Pay Range:

$16.00 - $17.50 per hour

Summary

Front Desk Attendants play a key role in welcoming members to the Addison-Penzak Jewish Community Center (part of Jewish Silicon Valley). The Front Desk Attendants responsibilities are to make sure people are directed to the appropriate departments and to provide people with the answers they need about our events and programming. They deliver beyond our members expectations, contribute to member retention, and create a friendly and welcoming environment. This role's mission is to create a safe and welcoming environment for the community that fosters the well‑being of all people and is rooted in Jewish values and traditions.

Areas of Responsibility

• Meet, greet, and provide information to every member/guest requesting access to the facility.
• Check‑in guests with reservations for pool, fitness, or tennis facilities using the automated reservation system.
• Assist members/guests by providing guidance services and information.
• Maintain a clean workstation.
• Have a comprehensive knowledge of day‑to‑day operations and events within the facility.

Perform other duties as required or directed by Management and/or as business dictates.

Qualifications and Competencies

• Strong customer service experience.
• Exceptional attention to detail and follow‑through.
• Ability to follow changing directives and communicate impacts clearly and effectively.
• Ability to work as part of a team in conjunction with all levels and departments of the JCC and our community.
• Maintain confidential information at all times.
• Demonstrate superior communication skills both verbally and written.
• Be highly comfortable with various web applications/portals and device technologies including smartphones, tablets and Windows‑based computer applications.
• Maintain a can‑do, friendly, supportive demeanor at all times.
• Maintain a commitment to service through a Jewish lens.
• Ability to answer phone calls and transfer when needed to the correct department.
• One year of demonstrated excellence in customer service (preferred).
• Understand the importance of administrative and safety procedures.
• Demonstrated effective communication skills – both verbally and written.
• Consistent positive attitude (required).
• “Can‑Do!” work ethic.
• Ability to multi‑task through competing priorities.
• Generally, Monday through Friday during business hours – will require occasional evenings and/or weekend work.
• Able to lift up to 35 pounds when necessary.
• Work in a fitness center/community center and typical business office environment.
• Ability to sit or stand (alternately) for extended periods of time.
• Ability to work on computer/phones for extended periods of time.
• Ability to navigate the facility by walking, use of assisted mobility device, climbing stairs, or use of elevator, while conversing with members, co‑workers and guests.

Working Conditions / Physical Requirements

The working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to work in a noisy environment and in close proximity with others. This role routinely uses standard office equipment such as phones, computers and printers.

This position is contingent upon the completion and cleared background check of a fingerprint and life scan assessment.

Disclaimer: This job description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification. The duties described are not to be interpreted as being all‑inclusive to any specific employee. Management reserves the right to add, modify, change or rescind the work assignments of different positions and, when possible, to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Nothing in this position description changes the at‑will employment relationship existing between JSV and its employees.