Service Desk Operations Specialist - US Remote

Anywhere Real Estate

Portland (OR)

Hybrid

USD 90,000 - 130,000

Full time

9 days ago

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Benefits offered by this job

Medical benefits

401(k) with company match

Paid time off including holidays

LinkedIn Learning access

Employee discounts

Adoption assistance

Employee Assistance Program

Health and wellness program

Job summary

Anywhere Integrated Services is seeking a Transaction Systems & Operations Specialist to bridge business operations and platform systems. You will administer the Qualia platform, govern access, and optimize workflows to support title, escrow, and transaction operations.

You will partner with operations teams to improve adoption, provide Tier 2 support, and ensure system capabilities align with business needs. A systems-minded approach and problem-solving mindset are essential for success.

Qualifications

Experience administering and governing enterprise platforms.
Ability to translate business needs into scalable system solutions.
Strong understanding of title/escrow/transaction operations and risk controls.

Responsibilities

Serve as primary administrator for the Qualia platform and related systems.
Manage roles, permissions, and access controls with governance and compliance.
Act as gatekeeper for configuration changes and exceptions.
Maintain underwriting credentials and platform admin settings.
Ensure global system integrity across regions and units.
Support platform transitions and adoption initiatives.
Partner with escrow/title teams to translate needs into solutions.
Provide Tier 2 escalation for complex workflow and platform issues.
Promote adoption and continuous improvement through relationships.
Identify trends and improve training materials, FAQs, and knowledge resources.
Troubleshoot and balance business requirements with governance and scalability.
Recommend improvements to enhance employee experience and operational performance.
Configure and maintain workflows, templates, and system settings.
Evaluate impacts of configuration decisions on downstream processes and compliance.
Implement workflow enhancements as business needs evolve.
Support testing, deployment, and rollout of new functionality.
Maintain documentation and standards for configuration and workflows.
Own platform reporting capabilities and dashboards.

Skills

Platform admin

Governance

Workflow config

Reporting & analytics

Escrow/title knowledge

Tools

Qualia platform

Job description

The Transaction Systems & Operations Specialist serves as the bridge between business operations and the systems that support transaction execution. This role is responsible for the administration, governance, configuration, optimization, and support of transaction-related platforms and operational technologies, including both legacy and future-state systems.

This individual combines platform administration expertise with a deep understanding of title, escrow, and transaction operations. They partner closely with operational teams to improve workflows, drive adoption, support organizational change, and ensure system capabilities align with business needs.

The ideal candidate is energized by helping employees succeed, enjoys solving operational problems, and has a systems-oriented mindset that allows them to understand how configuration choices, workflows, permissions, and process triggers influence downstream business outcomes.

Core Responsibilities

Platform Administration & Governance

Serve as the primary administrator and subject matter expert for the Qualia platform and related operational systems.
Manage user roles, permissions, security groups, and access controls while ensuringappropriate governanceand compliance.
Act as the gatekeeper for platform configuration changes, access exceptions, and role-based permissions.
Maintain underwriter credentials, logins, and platform-level administrative settings.
Ensure system integrity, security, and consistency across all regions and business units.
Support platform transitions, enhancements, and technology adoption initiatives as systems evolve over time.

Operational Partnership & User Support

Partner directly with escrow, title, and operational teams to understand business needs and translate them into scalable system solutions.
Serve as a Tier 2 escalation resource for complex workflow, platform, and transaction support issues not resolved through self-service tools, training materials, supervisors, or standard support channels.
Build trusted relationships with employees and operational leaders to promote adoption and continuous improvement.
Identify recurring support trends and work with Learning & Development, operational leaders, and technology partners to improve training materials, job aids, FAQs, chatbot content, and knowledge resources.
Troubleshoot operational and system challenges while balancing business requirements, platform capabilities, governance standards, and scalability.
Recommend improvements that enhance both the employee experience and operational performance.

Workflow & Configuration Management

Configure and maintain workflows, automation triggers, document packages, templates, and system settings across supported platforms.
Evaluate how configuration decisions impact downstream processes, users, compliance requirements, and operational outcomes.
Implement workflow enhancements and process improvements as business needs evolve.
Support testing, deployment, validation, and rollout of new functionality, enhancements, and future-state technologies.
Maintain documentation and standards related to system configuration, workflows, and operational processes.

Reporting & Business Insights

Own and maintain platform’s native reporting capabilities, dashboards, and reporting packages.
Partner with operational leaders to define reporting requirements and business metrics.
Create visibility into operational performance, system utilization, and adoption.
Leverage data and reporting to identify opportunities for process improvement and operational efficiency.

We are proud to offer a comprehensive benefits package to our employees including:

Medical, Dental, Vision, Short-term and Long-term disability benefits, AD&D
401(k) savings plan with company match
Paid Time Off to Include Holidays , Vacation Time, and Sick Time
Paid Family & Paternity Leave
Life Insurance
Business Travel Accident Insurance
All employees receive access to LinkedIn Learning
Employee Referral Program
Adoption Assistance Program
Employee Assistance Program
Health and Wellness Program and Incentives
Employee Discounts
Employee Resource Groups

Anywhere Integrated Services is a driving force in the title and settlement services industry. Anywhere Integrated Servicesis national in scope, but each of its companies are locally staffed, with a wealth of experience in settlement services. We operate in 49 states as well as the District of Columbia, and provide closing services in all 50. Anywhere Integrated Servicesis a subsidiary of Anywhere Real Estate. Anywhere Real Estate is a publicly traded company and a global provider of real estate services. It franchises and owns several of the industry's leading real estate brands and brokerages.

Anywhere Integrated Services' Family of Companies operate more than 40 distinct company and brand names throughout the United States such as Title One (ID), Sunbelt Title (FL), Equity Title (CA), Texas American Title Company (TX), Market Street Settlement Group (NH/ME), Mid-Atlantic Settlement (MD), Burnet Title (MN / IL / WI) and U.S. Title (MO).

Anywhere Real Estate Inc. (http://www.anywhere.re/) (NYSE: HOUS) is moving real estate to what's next. Home to some of the most recognized brands in real estate Better Homes and Gardens Real Estate (https://www.bhgre.com/) ,Century 21 (https://www.century21.com/) ,Coldwell Banker (https://www.coldwellbanker.com/) ,Coldwell Banker Commercial (https://www.cbcworldwide.com/) ,Corcoran (https://www.corcoran.com/) ,ERA (https://www.era.com/) , and Sotheby's International Realty (https://www.sothebysrealty.com/eng) , we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world.

We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including: