Service Desk Monitoring Analysts I - REMOTE

Home Health Focus AI; United States; Remote; USD 50,000; Full time

Job summary

An established industry player in information technology services is seeking a dedicated individual to join their remote team. This role focuses on maintaining Tier-II service desk operations while providing exceptional customer support. With a comprehensive benefits package and opportunities for professional development, this position is ideal for those looking to grow in a supportive and collaborative environment. You'll work closely with the development team to troubleshoot issues and create training materials, all while contributing to a critical customer relationship management system. If you're passionate about technology and customer service, this opportunity could be your next career step.

Benefits

Comprehensive benefits package

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Professional development opportunities

Supportive work environment

Career advancement potential

Qualifications

• 1+ years of experience in IT systems and service desk environments.
• Active CompTIA Security+ certification or ability to obtain it.

Responsibilities

• Maintain Tier-II service desk operations and support customers.
• Create and edit online training materials for Service Desk personnel.

Skills

Customer Service

Technical Support

Communication Skills

Organizational Skills

Problem-Solving

Education

Bachelor's Degree in Technology-related Field

Tools

Salesforce

JIRA

Slack

Microsoft Office

Job description

Employer Industry: Information Technology Services

Why consider this job opportunity:

1. Salary up to $50,000 per year
2. Comprehensive benefits package including Medical, Dental, Vision, and Life Insurance
3. Opportunity for professional development with required training programs
4. Work remotely while contributing to a critical customer relationship management system
5. Supportive and collaborative work environment focused on customer service excellence
6. Potential for career advancement within the organization

What to Expect (Job Responsibilities):

1. Maintain Tier-II service desk operations and support customers with reported issues
2. Escalate user issues related to accounts, reports, dashboards, and views
3. Create and edit online training materials for Service Desk personnel
4. Work with the development team to troubleshoot and identify product-related problems
5. Assist with providing raw data for weekly customer metrics reports

What is Required (Qualifications):

1. One plus (1+) years’ experience in information technology systems and customer service desk environments
2. Active CompTIA Security+ certification or the ability to obtain it within six (6) months of employment
3. Completion of Salesforce Systems Administrator training within two (2) months of employment
4. Strong working knowledge of Microsoft Office products
5. Ability to obtain and maintain a security clearance (U.S. citizenship required)

How to Stand Out (Preferred Qualifications):

1. Bachelor's degree in a technology-related field preferred
2. Experience with JIRA and Slack is a plus
3. Excellent communication and interpersonal skills
4. Strong organizational skills and attention to detail
5. Ability to diagnose and resolve technical issues efficiently

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