Service Desk Manager — IT Operations & Leadership

Federal Home Loan Bank of New York; New York (NY); Presencial; USD 185.000 - 200.000; Jornada completa

Descripción de la vacante

Federal Home Loan Bank of New York seeks a senior IT leader to manage the Service Desk, budget, and related IT support functions. This role oversees desktop imaging, application support, LAN administration and end-user services, ensuring high-quality incident response and performance reporting.

The ideal candidate has at least five years in distributed processing environments, strong governance, and excellent communication. Bachelor’s degree preferred; visa sponsorship is not available.

Formación

• Bachelor’s degree preferred; military or work experience may be considered in lieu of education.
• A minimum of five years of experience designing and supporting distributed processing environments.
• Technical certifications are considered a plus.

Responsabilidades

• Manage the Bank’s Service Desk team and lead staff through example.
• Motivate and train staff; manage help desk personnel and budget.
• Provide regular reporting and metrics to leadership.
• Oversee desktop imaging, software/hardware provisioning, and incident resolution across the Bank.

Conocimientos

Negotiation

Communication

Relationships

Analytical thinking

Planning & PM

Priorities flexibility

Customer service

Educación

Bachelor’s degree

Herramientas

VMware VDI

WYSE terminals

iGel terminals

Mobile Device Management

iPad

SAN storage

Descripción del empleo

Federal Home Loan Bank of New York seeks a senior IT leader to manage the Service Desk, budget, and related IT support functions. This role oversees desktop imaging, application support, LAN administration and end-user services, ensuring high-quality incident response and performance reporting.

The ideal candidate has at least five years in distributed processing environments, strong governance, and excellent communication. Bachelor’s degree preferred; visa sponsorship is not available.