Service Desk Leader: Elevate End-User Support
AV
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Job summary
AV in Melbourne, FL is seeking a Manager, Service Desk to oversee daily Service Desk operations and frontline staff. You will ensure end users receive timely, high-quality technical assistance and manage processes for identifying, prioritizing, assigning, and resolving issues.
The role requires strong leadership, IT support experience, and the ability to optimize service delivery in a fast-paced environment.
Responsibilities
- Oversee daily Service Desk operations and frontline staff.
- Ensure end users receive timely, high-quality technical assistance.
- Manage procedures for identification, prioritization, assignment, and resolution.
Job description
AV in Melbourne, FL is seeking a Manager, Service Desk to oversee daily Service Desk operations and frontline staff. You will ensure end users receive timely, high-quality technical assistance and manage processes for identifying, prioritizing, assigning, and resolving issues.
The role requires strong leadership, IT support experience, and the ability to optimize service delivery in a fast-paced environment.
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