Service Desk Leader - Elevate End-User Support
AV
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Job summary
AV in Albuquerque, NM is seeking a Manager, Service Desk to oversee daily operations and frontline staff, ensuring end users receive timely, high-quality technical assistance. You will manage incident identification, prioritization, assignment, and resolution processes to maintain service levels.
Ideal candidates bring leadership experience in IT support, strong communication, and a focus on process improvement to optimize ticket workflows and customer satisfaction within a dynamic environment.
Job description
AV in Albuquerque, NM is seeking a Manager, Service Desk to oversee daily operations and frontline staff, ensuring end users receive timely, high-quality technical assistance. You will manage incident identification, prioritization, assignment, and resolution processes to maintain service levels.
Ideal candidates bring leadership experience in IT support, strong communication, and a focus on process improvement to optimize ticket workflows and customer satisfaction within a dynamic environment.
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