Service Desk - Intern

CNA; Arlington, Northern (VA, KY); Hybrid; USD 21,000 - 28,000; Full time

Job summary

CNA, located at 3003 Washington Blvd in Arlington, Virginia, is offering an IT Service Desk Internship on-site five days a week. You will support internal users, troubleshoot issues, perform data analysis, and help draft SOPs for IT service delivery in a collaborative, inclusive environment.

The role targets students in their junior or final year, or graduate students in IT/CS, with strong communication and organizational skills and familiarity with Microsoft Office.

Qualifications

• Must be in junior or final year of bachelor's degree at the start of the internship, or enrollment in a graduate program (field of study IT/CS). Preferred Security Plus certification.
• Undergraduate coursework in IT/CS and related fields; practical interest in IT service operations.
• Strong communication, critical thinking, and organizational skills; proficient with Microsoft Office.

Responsibilities

• Provide first-level IT support to internal users and assist with ticket resolution.
• Conduct basic research and data gathering for projects.
• Draft and refine SOPs for IT service delivery.
• Assist in writing and formatting internal communications and SOP documents.
• Logistics support such as scheduling and note-taking during meetings.
• Other general duties as assigned.

Skills

Microsoft Office

Interpersonal skills

Problem solving

Education

Bachelors student or graduate program in IT/CS

Job description

CNA, 3003 Washington Blvd, Arlington, Virginia, United States of America

Job Description

CNA fosters an inclusive culture that values diverse backgrounds and perspectives. Our flexible and engaging work environment encourages iterative and creative collaboration at every stage of the problem solving process. Our employees are committed to helping clients develop effective solutions to better manage their programs through scientific, data-driven approaches. We are lookingfor creative and innovative individuals to help carry out our mission.

This position is on-site 5 days a week in Arlington, VA

PRIMARY PURPOSE

CNA’s internship program allows interns to be part of a team to learn specific skills and assist with the completion of various projects during their time at CNA. Some of the business operations divisions / teams include Chief Information Office (CIO), Chief Finance Office (CFO), People Operations (POP / HR), Research Publications Group (RPG), Legal, Communications, Strategic Initiatives (SIN), and Project Administration Group (PAG).

CNA is hiring for an IT Service Desk Intern. The IT Service Desk Internship at CNA offers a unique opportunity for individuals with a blend of technical acumen and writing skills to contribute to the efficiency of our IT operations. This intern will be responsible for providing first-level support to internal users, addressing technical queries, and troubleshooting issues. This role is ideal for those looking to apply their knowledge in a practical setting while gaining experience in drafting and refining Standard Operating Procedures (SOPs) for IT service delivery.

CNA fosters an inclusive culture that values diverse backgrounds and perspectives. Our flexible and engaging work environment encourages iterative and creative collaboration at every stage of the problem solving process. Our employees are committed to helping clients develop effective solutions to better manage their programs through scientific, data-driven approaches. We are looking for creative and innovative individuals to help carry out our mission.

JOB DESCRIPTION AND/OR DUTIES

• Provide support to internal stakeholders in support of overall project goals, objectives, and deliverables.
• Conduct research for assigned projects.
• Assist in analyzing data gathered in support of a project.
• Provide general communications support to the team.
• Provide targeted logistical support as necessary (scheduling, note taking).
• Perform other general duties as assigned.

JOB REQUIREMENTS

• Education: Must be in junior or final year of bachelor’s degree at the start of the internship, or enrollment in a graduate program (field of study of Information Technology, Computer Science, Cybersecurity, Information. Preferred Security Plus certification.
• Experience: Undergraduate level coursework and experience preferred.
• Skills: Must have experience with Microsoft Office (Word, Excel, PowerPoint); good interpersonal and oral and written communication skills; critical thinking and organizational skills

CNA offers competitive salaries and a comprehensive benefits package, which includes health, dental, and vision insurance, life and disability insurance, and a 403(b) retirement plan with employer matching. Additionally, we provide generous paid time off programs to promote a health work-life balance. Eligibility for these benefits varies based on employment classification.

CNA is committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service and protected veterans, or other non-merit based factors. In addition to federal legal requirements, CNA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. These protections extend to all terms and conditions of employment, including recruiting and hiring practices, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training and career development programs. For more information about EEO protections, please view the EEO is the law posters here: "EEO is the Law" Poster" , "EEO Poster Supplement" . The pay transparency policy is available here:Pay Transparency Nondiscrimination Poster .To be considered for hire, all individuals applying for positions with CNA are subject to a background investigation. For positions requiring access to classified information, U.S. citizenship is required. Individuals will also be subject to an additional government background investigation, and continued employment eligibility is contingent upon the ability to obtain and maintain an active security clearance.

CNA, 3003 Washington Blvd, Arlington, Virginia, United States of America