Service Desk & Customer Support Associate

Konica Minolta Business Solutions U.S.A., Inc.; Florida; On-site; USD 32,000 - 42,000; Full time

Job summary

Konica Minolta Business Solutions U.S.A., Inc. is seeking an entry-level GSD Support Associate to deliver outstanding service to customers with timely triage and routing of requests.

The role emphasizes clear communication, problem solving, and reliable follow-through while handling various inbound requests and tasks. The position targets individuals with a high school diploma, with preference for call center exposure and solid Microsoft Office skills.

Qualifications

• High school diploma or equivalent required.
• Entry level with some call center experience preferred.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Ability to problem solve and perform basic troubleshooting.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Must be able to sit at a desk for long periods.
• Occasional travel may be required.

Responsibilities

• Provide an exceptional service experience when handling incoming customer requests.
• Determine the reason for the request and route to applicable functions.
• For service issues, perform basic triage to determine the best course for resolution and/or elevate to level 2.
• Log service incidents accurately and assist customers with other requests as needed.
• Follow prescribed processes and procedures including systems, schedule adherence and tool utilizations.
• Communicate clearly and professionally with customers to handle requests efficiently.
• Handle inbound requests including support incidents, service requests, meter readings and orders using internal multi-media.
• Gather information of the customer request and determine best course of action.
• Identify urgent situations that require additional actions to satisfy the customers’ needs including supply sourcing/expediting and incident escalation.
• Follow through on customer commitments, research as needed using available resources.
• Actively participates in learning opportunities and completes assigned curriculum in a timely manner; applies knowledge to continuously improve the customer experience.
• Complete projects and tasks as assigned by management.

Skills

Verbal communication

Written communication

Customer service

Interpersonal skills

Problem solving

Troubleshooting

Multitasking

Desk-based work

Education

High school diploma or equivalent

Tools

Microsoft Office

Word

Excel

PowerPoint

Job description

Overview

Konica Minolta currently has an exciting opportunity for aGSD Support Associate!

Responsibilities

• Provide an exceptional service experience when handling incoming customer requests
• Determine the reason for the request and, if necessary, route to applicable functions
• For service issues, perform basic triage to determine the best course for resolution and/or escalate to level 2
• Log service incidents accurately and assist customers with other requests as needed
• Follows prescribed processes and procedures including systems, schedule adherence and tool utilizations
• Communicates clearly and professionally with customers to handle requests efficiently
• Handle inbound requests including support incidents, service requests, meter readings and orders using internal multi-media
• Gathers information of the customer request and determine best course of action
• Identifies urgent situations that require additional actions to satisfy the customers’ needs including supply sourcing/expediting and incident escalation
• Follow through on customer commitments, research as needed using available resources
• Actively participates in learning opportunities and completes assigned curriculum in a timely manner; applies knowledge to continuously improve the customer experience
• Complete projects and tasks as assigned by management

Qualifications

• High school or equivalent
• Entry level with some experience preferred in a call center environment
• Excellent verbal and written communication skills
• Good customer service and interpersonal skills
• Ability to problem solve and perform basic troubleshooting
• Computer skills - Microsoft Office, Word, Excel, PowerPoint
• Positive attitude and collaborates well with team members
• Ability to multi-task work in a fast-paced environment
• This position requires sitting at a desk with a computer monitor for several hours at one time
• The vision requirement includes: close vision, peripheral vision, depth perception, and ability to adjust focus
• Occasional travel as requested

About Us

This posting reflects an existing vacancy that we are actively recruiting for.

About Konica Minolta

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansiveIntelligent Connected Workplaceportfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta’s 20thanniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact,” and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to beranked on the Forbes 2025 America's Best Large Employers list, included on CRN’s MSP 500 list numerous times; recognized as the#1 Brand for Customer Loyalty in the MFP Office Copier Marketby Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for itsbizhub One i-Series. For more information, please visit Konica Minoltaonlineand follow it onFacebook,YouTube,LinkedInandTwitter.

Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.

Salary Disclaimer

Konica Minolta is committed to transparent and equitable compensation practices. Our pay structure is designed to support employee growth, allowing individuals to progress through the salary range as they advance in their role. Actual base pay offered will vary based on a candidate’s skills, experience, job‑related knowledge, geographic location, and specific business needs.

AI Disclosure

Konica Minolta Business Solutions (Canada) Ltd., or its authorized third-party contractors, may employ Artificial Intelligence technologies to support elements of the recruitment process. Notwithstanding this, Applications are reviewed by our recruitment team, who always make the final hiring decision.

EOE Statement

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Konica Minolta Business Solutions, U.S.A., Inc and Konica Minolta Business Solutions (Canada) Ltd. are equal opportunity employers.