Service Desk Coordinator

Shankar Distillers LLC; United States; Hybrid; USD 45,000 - 65,000; Full time

Job summary

A technology services company is seeking a Service Desk Coordinator to manage incoming support requests and coordinate technical assistance. The ideal candidate will have experience in service desk roles and proficiency with ticketing systems. Key responsibilities include logging requests and collaborating with technical teams for issue resolution. This position may accommodate remote or hybrid work setups.

Qualifications

• Previous experience in a service desk, help desk, or administrative coordination role.
• Proficiency with ticketing systems.
• Basic understanding of IT systems and troubleshooting processes.

Responsibilities

• Serve as the first point of contact for users seeking IT assistance.
• Log, prioritize, and assign incoming service requests using a ticketing system.
• Coordinate with technical teams to ensure timely issue resolution.

Skills

Experience in service desk

Proficiency with ticketing systems

Basic IT systems understanding

Self-motivated

Reliable internet connection

Tools

Jira Service Desk

Zendesk

Freshdesk

ServiceNow

Job description

A company is looking for a Service Desk Coordinator to manage incoming support requests and coordinate technical assistance.

Key Responsibilities

• Serve as the first point of contact for users seeking IT or service-related assistance
• Log, prioritize, and assign incoming service requests or incidents using a ticketing system
• Coordinate with technical teams to ensure timely and efficient issue resolution

Qualifications & Skills

• Previous experience in a service desk, help desk, or administrative coordination role
• Proficiency with ticketing systems (e.g., Jira Service Desk, Zendesk, Freshdesk, or ServiceNow)
• Basic understanding of IT systems and troubleshooting processes
• Self-motivated and capable of working independently in a remote or hybrid setting
• Reliable internet connection and computer setup for virtual collaboration