Service Desk Associate - Friendly Frontline Support

Weis Markets; Owings Mills (MD); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health plan

Dental

Vision

401(k)

Paid time off

Job summary

Weis Markets is seeking a Service Desk Associate in Owings Mills, MD to greet customers, handle transactions, and support store operations. The role involves cash handling, assisting customers, and adhering to company policies on tobacco and alcohol sales.

The position requires a high school diploma or GED (no prior experience required) and offers a competitive hourly rate with a comprehensive benefits package.

Qualifications

• Education and/or experience completed or working towards a high school diploma or general education degree (GED). No prior experience required.

Responsibilities

• Greets customers cheerfully and answers customer questions to best of ability. Contacts management or department associates whenever necessary to provide resolution. May open or close Service Desk depending on shift.
• Completes lottery, bill pay and Western Union transactions while adhering to company and legal regulations. Follows company and legal guidelines for tobacco sales.
• Performs refunds or exchanges while following company policy to ensure a quality customer service experience. Communicates pricing, quality, and other concerns to appropriate managers/associates.
• Operates front-end scanning equipment and register, performs all related check out procedures including properly bagging merchandise efficiently and placing merchandise in customer’s cart.
• Maintains knowledge of store layout to answer customer questions. Maintains knowledge of weekly ads, advertised and in-store specials, and special promotions in order to answer customer questions, generate sales by suggestive selling and to assure accuracy in ringing up merchandise.

Education

High school diploma or GED

Job description

Weis Markets is seeking a Service Desk Associate in Owings Mills, MD to greet customers, handle transactions, and support store operations. The role involves cash handling, assisting customers, and adhering to company policies on tobacco and alcohol sales.

The position requires a high school diploma or GED (no prior experience required) and offers a competitive hourly rate with a comprehensive benefits package.